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Executive - Reverse Logistics

2 months ago

Mumbai, India Tata CLiQ Full time

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.

At CLiQ:

- We obsess over customer delight.
- We are out there to find an alternate way of doing e-commerce.
- We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.
- We believe in Uncomfortable Transparency.
- We will always be respectful, empathetic, and caring about the well-being of our teams.
- we encourage experiments and creativity in Technology.
- We develop and use technology to enhance day-to-day life and have a positive impact on customers.
- We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

**Purpose of the position **:Managing the reverse logistics process end to end, working on the assigned metrics and improving the overall performance

**Key Deliverables**

1. Managing the assigned logistics partner for Reverse Pick ups
- 2. Managing the customer-initiated returns within the given TAT

3. Ensure the delivery back to seller within stipulated time as per the defined TAT
- 4. Monitoring the LOST in transit and damage of the shipment for assigned LP
- 5. Monitoring the refund Process to meet the CIR to Refund Tat
- 6. Monitor the Return cases which are not picked and pushing the LP for the pick-ups of the pendency
- 7. Wrong product and used product % should be monitored to reduce the leakage
- 8. Managing the Lp level integration and resolving the escalation tickets to close these escalations
- 9. Resolving the lp level claims of damages and wrong product received
- 10. Resolution of Pod related claims

11. Ensuring the data given to the Lp on time before his cut off so that the pick-up Tat can be reduced
- 12. Managing the data flow to the Lp daily basis to ensure smooth operations
- 13. Resolving the billing related issues which are related to the assigned LP

**Key skills required**:

- 1. Analytical skills
- 2. Proficient in excel and PowerPoint
- 3. Knowledge of SQL
- 4. Negotiation skills
- So QUiQ - PiQ - CliQ before the opportunity is missed.

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