Customer Support Associate

5 months ago


Mumbai, India Microscan Infocommtech Private Limited Full time

**Job Summary**

*Answer & Make calls professionally to provide information about products and services. Ensure follow-up on customer queries.
Obtain details of customer inquiries/ interactions/ complaints. Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken through daily sales report.
Follow-up with internal departments to ensure that appropriate actions were taken on customers' service requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Address billing related queries and grievances from customers.
Ensure SLA adherence for handling call volumes and customer satisfaction index.
Adhere to quality guidelines and processes, procedures as outlined by team leads and CS Manager.*

**Required Experience, Skills and Qualifications**

Good Communication Skill

**Salary**: ₹150,000.00 - ₹330,000.00 per year

Work Location: In person



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