Cloud Support Associate

3 days ago

Bengaluru, India AISPL - Karnataka Full time

0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

Job summary

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” - Jeff Bezos

Amazon has built a reputation for excellence and Amazon Internet Services Pvt. Ltd. (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in cloud technologies.

Overview:
AISPL Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.

AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

Why AWS Support?

Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager.

Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team or work with leadership on process improvement or strategic initiatives.

Role - Cloud Support Associate

**Responsibilities**:
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies
- Interact with leading technologists around the world and resolve customer issues
- Drive customer communication during critical events
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & Multi-tasking skills
- Exposure to Cloud computing

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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