Chat/email Support Executive

**Roles and Responsibilities** - Handle customer queries primarily via web chat. - Educate current customers and potential customers on products and services. - Should be willing to handle customer escalations and calls when need persists. - Achieve the KPI’S and objectives in the cadence set by the team. - Building connection/rapport to personalise the...

**Key Responsibilities**: - Customer Service through Calls and Chat. - Ensure timely and accurate service delivery at defined productivity levels. - Build client & domain knowledge to be able to deliver a resolution on the first conversation. - Adhere to Customer Service Attendance & Accountability policies - To Meet Their Needs and Ensure Quality Service...

**Key Responsibilities**: - Customer Service through Calls and Chat. - Ensure timely and accurate service delivery at defined productivity levels. - Build client & domain knowledge to be able to deliver a resolution on the first conversation. - Adhere to Customer Service Attendance & Accountability policies - To Meet Their Needs and Ensure Quality Service...

**Key Responsibilities**: - Customer Service through Calls and Chat. - Ensure timely and accurate service delivery at defined productivity levels. - Build client & domain knowledge to be able to deliver a resolution on the first conversation. - Adhere to Customer Service Attendance & Accountability policies - To Meet Their Needs and Ensure Quality Service...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

**Key Responsibilities**: - Customer Service through Calls and Chat. - Ensure timely and accurate service delivery at defined productivity levels. - Build client & domain knowledge to be able to deliver a resolution on the first conversation. - Adhere to Customer Service Attendance & Accountability policies - To Meet Their Needs and Ensure Quality Service...

**Responsibilities**: - Address customer questions, concerns, and issues promptly and professionally. - Provide accurate and complete information regarding products, services, or company policies. - Maintain a high level of customer satisfaction through effective communication and problem-solving. **Requirements**: - Excellent written communication skills...

Profile: Customer Support Executive. Qualification-12th/Under Graduates/Post Graduates/diploma Process: *Voice/chat*- Inbound. **Salary**: 2.5LPA - + 4000 Performance Allowance +PF 13650k in hand vaizag 6 Working days/ 1 Rotation Off. Rotational shift for boys - Day & night & evening (Any Shift of 9 Hours) Day rotational shifts for girls(Any Shift of...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

**Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

**Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

**Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

**Responsibilities**: - Address customer questions, concerns, and issues promptly and professionally. - Provide accurate and complete information regarding products, services, or company policies. - Maintain a high level of customer satisfaction through effective communication and problem-solving. **Requirements**: - Excellent written communication skills...

Job reference - 8199/10058/242618 - Company Name - Theau Techno Live - Salary - 35000 INR - Location - Visakhapatnam, India - Country - India - Industry sector - Administration,Customer Services - Job start date - ASAP - Posted date - 06/07/2023 - Experience Level - Not applicable - Job type - Permanent | Full Time - Remote / Hybrid -...

Assisting in collecting inputs from search engines such as Google,Youtube, Facebook etc. - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Strong Microsoft Office Skills - Excel/Word/PowerPoint -...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...