![GTS Facility Management Services Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Executive
3 days ago
**Role and responsibilities**
- Adhere to the Client policy pertaining to Visitors & Outgoing calls.
- Follow clients / Facility managers instructions during their clients visit/occasions.
- Will be responsible for diverting Incoming & Outgoing c alls to the concerned.
- Responsible for maintaining the confidentiality of clients employees phone nos.
- Takes message accurately and see that they reach the proper persons
- Dial outgoing calls when necessary
- Co-ordinates with service providers for routine and preventive maintenance of telecommunication and office automation system
- Gives routine information and directs visitors
- Receives and signs for registered and insured letters and packages
- Performs routine clerical tasks, including receiving and sorting mail, stamping outgoing letters, typing reports, memoranda, payrolls, and menus; does filing
- Maintain records
- Operating as co-coordinator for help desk
- Attend phone calls, connecting incoming and outgoing calls with Office Executives and office staff.
- Extend courtesy to visitors, direct them to as per their requirement
- Maintaining of discipline at the reception
- Arranging to obtain the incoming and outgoing Fax message.
- If necessary, direct the employees/people looking for lost & found items to the in-charge lost & found items of the company.
- If there is a complaint mgmt. software download complains frequently, contact supervisors/shift engineers. Handover the complaint ASAP. Closing of complaints soon after resolution to ensure closing time within SLA.
- Ensure complaint management software is manned all the times.
- Ensure all supervisors, Shift engineers, executives and managers know how to operate complaint mgmt. software.
**Salary**: Up to ₹21,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Tharamani, Chennai, Tamil Nadu (required)
Ability to Relocate:
- Tharamani, Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7448365550
Expected Start Date: 11/03/2024
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