Helpdesk executive

7 days ago

Chennai, Tamil Nadu, India JLL Full time

Helpdesk Executive

  • What this job involves:
  • Centralising all logs and requests
  • What we're searching for is a specialist who can efficiently streamline processes and requests. Reporting to the property manager, you will provide excellent call logging services—receiving and logging complaints containing complete details of the requests.
  • In line with this, you will tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You will also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
  • Furthermore, you will keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You will also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
  • Assisting building engineers in conducting analyses is also within your scope.
  • Performing other ad hoc tasks
  • As a specialist in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you will work closely with admin personnel in processing invoices.
  • Likewise, you will be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.
  • Sound like you? To apply you need to have:
  • Proven industry experience
  • Are you a degree holder with three to five years' experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.
  • Collaborative mind set
  • At JLL, we believe that collaboration plays a central role in achieving success—that's why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What we can do for you:

At JLL, we ensure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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