Operations Officer

1 week ago


Pune, India Deutsche Bank Full time

**Business - Wealth Management**

**Job Type - Operations**

**Job Title - **Analyst**

**Location
- Pune**

**Shift Timing - US shift (6:30/7:30 PM to 3:30/4:30 AM Indian Standard Time)**

**Process Name - TAG & BIS (Transactions Approval Group & Business Information Search)**

**Reporting to - Associate (Team Manager)**

**Role Description**

The Analyst will be responsible for performing of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she would need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. He/she would need to act as a sufficient resource. He/she would need to ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Ensure quality/quantity of processing is maintained as per the SLA.
- Should be capable to handle multiple deadlines.
- Ensure HR policies are followed.
- Ensure to process and approve all transactions cases initiated by business or operations by specified cut off times.
- Understanding of downstream and upstream of process work-flow.
- Drive Partnership value with various internal teams.
- Complete imaging of all requests to repository by end of week.
- Running all lookback alerts and sharing all alerts with AML weekly.
- Checklist to be signed on daily basis and scan to shared folder.
- Allocation of task for team member.
- Knowledge of AML and ABR procedure and roles.
- Knowledge of various Regulations like REG E, D, Volker would be desirable.
- Ensure timely completion of all request and adhere to Client Confidentiality.
- Update volumes in various spreadsheets/work logs accurately and on time.
- Ensure teamwork culture is practiced.
- To get involved in on-going Projects driven by the management team.
- Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
- Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business.
- Ensure all the KOPs are updated properly.
- Driving process improvements in the team.
- Flexible with business hours respective to volume received

**Functional Skills**
- Have fundamental knowledge of Banking products, equity, Mutual funds etc.
- Have understanding of Business Information search for prospect clients.
- Understand important of transactions approval procedure to control risk of fraud and error

**Experience**
- Experience in handling client escalations and resolutions in best possible manner.
- Needs to be a self-starter with significant ability to undertake initiatives.
- Should have Effective communication skills and fluency in Microsoft Office skills.
- Should be completely open to work in night shift. There would be no rotation or change of shifts.
- Knowledge of various banking products, equity market and their flow would be an added advantage

**Education/Certification**
- Graduates with good academic records.
- Sound understanding of Microsoft Office, Banking system would be helpful.
- Any certifications in securities such as NCFM modules, CISI etc will be good but not compulsory

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.



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