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Chief Operations Officer
2 weeks ago
The Chief Operations Officer at IGT Solutions will lead business operations in a Contact Centre services environment, providing strategic and tactical operational direction to the team. The position is responsible for ensuring customer delight through close interaction with the leadership.
About Us:
IGT Solutions is a leading provider of BPO services, committed to delivering exceptional customer experiences. Our teams are dedicated to driving innovation and excellence in every aspect of our business.
Primary Responsibilities:
This role involves operational process management, change management, and administrative leadership roles. You will provide proven experience in managing diverse business functions and operations best practices, including Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, and Sales. You will also drive cross-functional teams to achieve key performance and productivity goals.
Required Skills and Qualifications:
To be successful in this role, you will need 15+ years of experience in BPO Vice President Operations at a leadership level. You should have deep knowledge and understanding of the BPO/Contact Centre operations in the travel domain, as well as market trends in the BPO industry. Lean Six Sigma Green Belt or Black Belt training/certification is preferred. You will also need to demonstrate excellent people management skills, innovative thinking, and the ability to work in a fast-paced and changing environment.
Benefits:
We offer a competitive salary and benefits package, including opportunities for professional growth and development. Our teams are collaborative and supportive, and we prioritize work-life balance. We are committed to maintaining a non-discriminatory environment free from intimidation, harassment, or bias based on any grounds.
