Car Rental Reservation Desk

4 weeks ago

Delhi Delhi, India Indian Travel House Pvt. Ltd Full time

Role
- Reservation Desk Executive

Location
- Ghitorni, New Delhi

**Key Responsibilities**:

- **Reservation Management**:

- Handle incoming requests from corporate clients for car rentals, ensuring timely and accurate bookings.
- Manage and update the reservation system with client details, vehicle availability, and booking confirmations.
- Process modifications, extensions, or cancellations of bookings based on client requirements.
- **Client Communication**:

- Provide information about rental packages, pricing, vehicle availability, and terms of service.
- Coordinate with the sales team to provide custom rental solutions and quotes for bulk or long-term bookings.
- **Coordination with Operations**:

- Liaise with the operations and logistics team to ensure vehicle availability and on-time delivery/pick-up.
- Coordinate maintenance or cleaning requests for vehicles between bookings.
- Communicate any client-specific requirements, such as driver preferences, special equipment, or last-minute changes.
- **Client Account Management Support**:

- Assist in managing and maintaining relationships with key corporate accounts.
- Track and record client preferences, past bookings, and any specific terms agreed upon.
- Address and escalate client complaints or issues to ensure prompt resolution.
- **Record Keeping and Reporting**:

- Maintain accurate records of all reservations, client interactions, and vehicle usage.
- Generate reports on booking trends, vehicle usage, and client feedback for internal review.
- **Cross-Department Collaboration**:

- Work closely with sales, finance, operations, and customer service teams to ensure smooth and efficient handling of corporate rentals.
- Participate in regular meetings to stay updated on fleet availability, pricing updates, and client preferences.

**Skills and Qualifications**:

- **Customer Service**: Strong communication and interpersonal skills to interact with corporate clients in a professional and friendly manner.
- **Organizational Skills**: Ability to manage multiple bookings and inquiries simultaneously, keeping track of details and deadlines.
- **Problem Solving**: Handle unexpected situations (e.g., vehicle breakdowns or last-minute cancellations) with quick and effective solutions.
- **Technical Skills**: Familiarity with reservation systems, CRM tools, and office software like MS Office or Google Suite.
- **Attention to Detail**: Ensuring accuracy in bookings, billing, and coordination to avoid errors and client dissatisfaction.
- **Sales Support**: Some understanding of the sales process and the ability to assist in upselling or cross-selling rental packages and services.
- **Time Management**: Efficiently manage time between client inquiries, bookings, and administrative tasks.

**Experience & Education**:

- **Education**: A high school diploma is often sufficient, but a degree in business administration or hospitality could be an advantage.
- **Experience**: Prior experience in a reservation, customer service, or front-desk role, particularly in the car rental or travel industry, would be beneficial.
- **Industry Knowledge**: Knowledge of the corporate rental industry, including vehicle types, pricing models, and client preferences, is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Internet reimbursement
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 01/11/2024
Expected Start Date: 01/11/2024

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