Customer Service Advisor
2 weeks ago
Title: Customer Service Advisor - Bajaj Two-Wheeler Showroom, Thiruvananthapuram
Are you passionate about providing exceptional customer service? Do you have a knack for resolving issues and making customers feel valued and satisfied? Join our team at the Bajaj Two-Wheeler Showroom in Thiruvananthapuram as a Customer Service Advisor and be at the forefront of ensuring our customers have an outstanding experience.
**Key Responsibilities**:
1. Greet customers warmly and ascertain the purpose of their visit.
2. Provide information about Bajaj two-wheeler products, services, and promotions.
3. Assist customers in selecting the right two-wheeler based on their requirements.
4. Handle customer inquiries, requests, and complaints promptly and professionally.
5. Conduct follow-up calls to ensure customer satisfaction and address any unresolved issues.
6. Process sales transactions accurately and efficiently.
7. Coordinate with the service department for scheduling service appointments and addressing service-related queries.
8. Maintain a clean and organized showroom environment.
9. Collaborate with team members to achieve sales targets and customer service objectives.
10. Stay updated on product knowledge, industry trends, and best practices in customer service.
**Requirements**:
2. Proven experience in a customer service role, preferably in the automotive industry.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and a customer-centric approach.
5. Ability to multitask and work effectively in a fast-paced environment.
6. Familiarity with Bajaj two-wheeler products and services is advantageous.
7. Proficiency in computer skills and experience with point-of-sale systems.
8. Flexibility to work weekends and holidays as needed.
**Benefits**:
1. Competitive salary commensurate with experience.
2. Performance-based incentives and bonuses.
3. Comprehensive training and ongoing professional development opportunities.
4. Employee discounts on Bajaj two-wheeler products and services.
5. Friendly and supportive work environment with opportunities for career advancement.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
**Speak with the employer**
+91 9072610161
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