Customer Service Associate
3 weeks ago
Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
- Assign the files based on queries to specific departments.
- Address and solve customer queries and coordinate to solve them within TAT Time.
- Initiate follow-up to other service areas when appropriate.
- Perform other duties and responsibilities as necessary.
**Skills**
- Customer Care Representative with Excellent Communication (spoken & written) Skills.
- Outstanding customer service skills and dedication to providing exceptional customer service
- Excellent phone etiquette and active listening abilities.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Night shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
- US process: 1 year (preferred)
**Language**:
- English (required)
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