Customer Service Associate

3 weeks ago


Kochi, India Remitap Fintech Solutions Private Limited Full time

Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
- Assign the files based on queries to specific departments.
- Address and solve customer queries and coordinate to solve them within TAT Time.
- Initiate follow-up to other service areas when appropriate.
- Perform other duties and responsibilities as necessary.

**Skills**
- Customer Care Representative with Excellent Communication (spoken & written) Skills.
- Outstanding customer service skills and dedication to providing exceptional customer service
- Excellent phone etiquette and active listening abilities.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)
- US process: 1 year (preferred)

**Language**:

- English (required)



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