Front Office Receptionist
7 months ago
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
**A day in the life**
An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Gold Coast, utilising your amazing customer service skills to provide our guests with a memorable experience.
Day to day your duties will include guest check ins and check outs, accommodation reservations, processing payments, maintaining records, providing information to guests about accommodation, rates and amenities, upsell products & services, answering incoming calls & general enquiries, assisting guests with their requests and work closely with other departments.
Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays is required in this role.
**We’re looking for**
- Minimum 1-2 years front office receptionist experience in 4-5 star hotel/resort environment
- Experience in PMS Opera
- Deliver a high standard of quality customer service, creating memorable experiences for our guests
- A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
- Work well under pressure, in a team environment and with diverse groups of people
- Excellent admin skills including attention to detail, problem solving, organisational and efficient time management skills
- Be friendly, confident, self motivated, enthusiastic and have a positive attitude
- Excellent personal presentation
- Full working rights in Australia
**We are Offering**
- Permanent part-time + penalties for evenings, weekends & public holidays
- Generous employee discounts & benefits on RACV products & services
- Employee of the month recognition
- Opportunities for professional and personal development & growth
- Uniform provided
- Free parking onsite
**Our Values**
At RACV, our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:
- Innovation - we seek a better way
- Accountability - we own it and see it through
- Care - we deliver great service
- One Team - we are in it together
Be part of a team who cares. Back your ambition and find a new career with RACV.
**Application process**
Click **‘Apply’** to submit your up-to-date **Resume**.
- RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply._
- Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._
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