CRM Executive

3 weeks ago

Agra, India Siyaram Motors Private Limited Full time

Ø Collecting and analyzing customer data.

Ø Using CRM systems to manage relationships.

Ø Developing new ways to meet customers’ needs.

Ø Handling customer complaints.

Ø Overseeing the interactions between customers and key team members, such as Customer Service Representatives.

Ø Creating and executing retention campaigns.

Ø Developing marketing campaigns to attract new customers.

Ø Collaborating with sales, marketing, customer service and operations teams to improve the customer experience.

**Required Skills:

- **

Ø Knowledge of customer acquisition and retention strategies.

Ø Exceptional verbal and written communication skills.

Ø Social and emotional awareness to tailor interactions for individual customers.

Ø Extensive product knowledge.

Ø Ability to collaborate well with other customer care team members.

Ø Analytical and data-driven.

Ø Ability to work in a fast-paced environment while managing multiple tasks.

Ø Technology skills in CRM software.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 8 years (preferred)

**Speak with the employer**
+91 8238084553

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