Cse (Customer Support Executive)
7 months ago
**Customer Support Specialist - Job Description**
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Salary**: ₹8,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9952708924
-
Customer Support Executive
7 months ago
Madurai, India Tee Labs Full time**Job description** Customized T-shirt manufacturing Company in Madurai Othakadai As a Customer Support Representative your primary responsibility is to provide exceptional service to our customers, ensuring their inquiries, concerns, and orders are handled efficiently and professionally. You will be the frontline contact for customers and play a vital...
-
Customer Support Executive
7 months ago
Madurai, India Cureka Full time**Requirements**: Should be fluent in English, Hindi (mandatory) Relevant experience in customer service would be an added advantage. **Roles and Responsibilities**: Customer Service Executives are required to answer incoming calls from callers for various reasons - answer inquiries, resolve complaints, requests and provide information. Identifying and...
-
Customer Support Executive
7 months ago
Madurai, Tamil Nadu, India Tee Labs Full time**Job description** Customized T-shirt manufacturing Company in Madurai Othakadai As a Customer Support Representative your primary responsibility is to provide exceptional service to our customers, ensuring their inquiries, concerns, and orders are handled efficiently and professionally. You will be the frontline contact for customers and play a vital...
-
Customer Support Strategy Director
3 weeks ago
Madurai, Tamil Nadu, India HCLTech Full timeJob Overview:The Customer Support Strategy Director will oversee our application support and maintenance operations, driving customer satisfaction and meeting service level agreements while minimizing costs.You will define and implement clear service level agreements (SLAs) for support operations, identify opportunities to enhance project profitability and...
-
Customer Support Executive
16 hours ago
Madurai, India Bankvallet Full timeWe are looking for a smart and energetic person to handle all customer related queries. **Responsibilities**: - Handling customer queries through phone calls - Addressing online en-queries over the website through the chat window - Answer questions about products or the company. - Ask questions to understand customer requirements, fix appointments and...
-
Customer Support Executive
7 days ago
Madurai, India Bankvallet Full time**Madurai **5 Positions**: We are looking for a smart and energetic person to handle all customer related queries. **Responsibilities**: - Handling customer queries through phone calls - Addressing online en-queries over the website through the chat window - Answer questions about products or the company. - Ask questions to understand customer...
-
Customer Support Specialist
2 months ago
Madurai, India Klenty Full timeJob Title: Customer Support SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...
-
Customer Support Specialist
4 months ago
Madurai, India Klenty Full timeJob Title: Customer Support SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...
-
Customer Support Executive
7 months ago
Madurai, India Bigdbiz Solutions Full timeJob description The Software Support Trainee works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SST needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to...
-
Customer Support Executive
16 hours ago
Madurai, India Bigdbiz Solutions Full timeJob description The Software Support Trainee works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SST needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to...
-
Customer Support Executive
3 months ago
Madurai, Tamil Nadu, India KoinBX Full timeExcellent verbal and written communication skills in English; Hindi proficiency is a strong advantage. - Previous experience in customer support or a related field is preferred, especially in tech or finance. - Strong understanding of cryptocurrency and blockchain technology is a plus. - Ability to handle multiple tasks and prioritize effectively in a...
-
Customer Support Executive
7 months ago
Madurai, Tamil Nadu, India Tee Labs Full time**Job description** Customized T-shirt manufacturing Company in Madurai Othakadai As a Customer Support Representative your primary responsibility is to provide exceptional service to our customers, ensuring their inquiries, concerns, and orders are handled efficiently and professionally. You will be the frontline contact for customers and play a vital...
-
Customer Care Executive
5 days ago
Madurai, India Grontzo technologies Full timeGreetings from Grontzo !!! **Urgent Hiring for Customer Care Executive** Position: Customer Care Executive Gender: Male / Female Experience: 0 - 1 year Job Location: Madurai **Salary**: As Per Company Norms **Required Experience and Qualifications** - Any degree - Having experience in Voice process or BPO preferred. - Having knowledge in IT field is added...
-
Customer Care Executive
7 months ago
Madurai, India HappyJobs Full time**Job Information**: Job Function - Customer ServiceWork Experience - 1-3 yearsIndustry - Health CareCity - Madurai SouthProvince - Tamil NaduCountry - IndiaPostal Code - 625004- We are recruiting - ** Customer Care Executive** for a Health care facility. Job Location - **Madurai**. **Responsibilities: - **- Receive customers and attend to their queries...
-
Client Support Executive
6 months ago
Madurai, Tamil Nadu, India GAIPP PVT. LTD. - Madurai Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. -...
-
Customer Relationship Executive
3 days ago
Madurai, India JAYASHREE SPUN BOND Full timeCUSTOMER RELATIONSHIP EXECUTIVE No of openings: 10 Work Timing: 9:00 am to 6:30 pm Location: Jayashree spun bond (office) no: 42, Old kuyavarpalayam road, Madurai - 625009 Education Qualification: Any degree - To handle existing customer’s fabrics requirements. - To develop new customers through the leads generated. - To handle the day to day sales...
-
Support Executive
7 months ago
Madurai, Tamil Nadu, India YENNES Infotec Full time**Job Profile**: - Should work on a daily Schedule/plan given by the Manager. - Convert/Closure on the leads generated by the Sales Coordinators. - Maintain Reports on: The status of calls and demo given, Customers met. - Maintain daily Report to the team head. - Monitor follow - ups on TSS (Product License expiry). - Give Product Demo based on customer...
-
Customer Support Executive
3 weeks ago
Madurai, Tamil Nadu, India KoinBX Full time**Walk-in Interview on 24th & 25th December** We are looking for dynamic and customer-focused individuals to join our team as **Customer Support Executives**. If you have a passion for helping people and possess the required skills, we would love to meet you! **Key Requirements**: - **3+ years** of experience in customer support, preferably within the...
-
Customer Care Executive
3 days ago
Madurai, India NRG RECRUITER Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. **Salary**: ₹10,000.00 - ₹13,000.00 per...
-
Customer Relationship Executive
7 months ago
Madurai, India JAYASHREE SPUN BOND Full time**CUSTOMER RELATIONSHIP EXECUTIVE - FEMALE** - No of opening: 3 - Work Timing : 9.30 am - 6.30 pm - Location : Jayashree Spun Bond (office) **Qualification -** MBA in Marketing / BBA in Marketing / Any degree - To handle sales with existing clients - To Qualified leads into sales opportunities - To seek new business opportunities in the new markets - To get...