Customer Care Executive

2 months ago

Bengaluru, India WARPE TRAINING AND COUNSULTING Full time

Job Summary: We are seeking dynamic and customer-oriented individuals to join our team as BPO Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling a variety of inbound and outbound calls. Fluency in both Hindi and English is essential to effectively communicate with our diverse customer base. This is an excellent opportunity to utilize your language skills and contribute to the success of our organization.

**Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering appropriate solutions.
- Identify and escalate complex or unresolved customer concerns to the appropriate department or supervisor.
- Update customer information accurately in the company's database.
- Follow established scripts and procedures to ensure consistency and quality in customer interactions.
- Meet or exceed individual and team performance targets, including call handling metrics, customer satisfaction, and sales objectives.
- Keep up-to-date with product and service information to provide accurate responses to customer inquiries.
- Collaborate with team members and share knowledge and best practices to enhance overall team performance.
- Maintain a positive and professional demeanor while representing the company's values and brand.

**Requirements**:

- Fluency in both Hindi and English is mandatory. Proficiency in any additional languages is a plus.
- Excellent verbal and written communication skills in Hindi and English.
- Strong customer service and problem-solving abilities.
- Ability to handle a high volume of calls while maintaining attention to detail and accuracy.
- Exceptional active listening skills and the ability to empathize with customers.
- Basic computer literacy and familiarity with CRM software.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
- Prior experience in a call center or customer service role is preferred but not required.
- A high school diploma or equivalent qualification is required. Higher education is a plus.

**Benefits**:

- Competitive salary package with performance-based incentives.
- Comprehensive training and ongoing support to enhance your skills.
- Opportunities for career growth and advancement within the organization.
- Friendly and inclusive work environment.
- Health and wellness benefits, including medical insurance and paid time off.
- Employee discounts and perks from partner companies.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer care: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

  • Customer Care Executive

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSClient - Logistic Set up2. relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sectorDocumentation of processes for each of the assigned clientsEnsure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.Calling the customer to collect dataManage customer queries over...

  • Customer Care Executive

    4 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    JOB DETAILS1. Client - Logistic Set up2. relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector3. Documentation of processes for each of the assigned clients4. Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.5. Calling the customer to collect data6. Manage...

  • Customer Care Executive

    1 month ago

    Bengaluru, India Zyoin Full time

    **Role**:Care Delight Executive/Customer Care Executive **Location**:Bangalore **Years of experience**:0-3.5 years **Years Type**:Full time( Work from Office) **WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?** You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to...

  • Customer Care Executive

    1 month ago

    Bengaluru, India Victaman Services Pvt Ltd Full time

    Customer Care Executive Customer Service Executive Customer Service Associate Customer Relationship Manager Customer Relationship Executive Telecaller Executive Tele executive Customer Service Manager Customer Sales Representative Digital Relationship Manager (DRM) DO-Digital Officer **Job Types**: Full-time, Fresher Pay: ₹20,000.00 -...

  • Customer Care Executive

    1 month ago

    HSR Layout, Bengaluru, Karnataka, India Zyoin Web Pvt Ltd Full time

    Role**:Care Delight Executive / Customer Care Executive** Location**:Bangalore (HSR Layout)** Mode**:WFO (6 working day per week)** Years of experience**:0.6 month -3.5 year** Notice Period**:0 - 15 Days** Language **:Hindi & English is must** **WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?** You will be responsible for contacting, coordinating, and...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India BZ CONSULTANT Full time

    **Profile - Customer Care Executive** **Weekly Working Days - 6 Days** **Salary Offered - ₹25.0 K to ₹35.0 K (monthly)** **Experience - 6 months to 5 yrs** **Communication** - **Excellent English skills - Ability to Speak, Write & Read**: - **Fluent Hindi skills - Ability to Speak** **-Knowledge of TAT, compliance, ticketing systems,...

  • Customer Care Executive

    5 days ago

    Bengaluru, India e Satisfy Solutions Full time

    We are Hiring For **Customer Care Executive.** A **Customer Care Executive** is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. **Qualification-** Should be a Graduate from any field **Experience-** 1 year of experience from BPO/any Customer...

  • Customer Care Executive

    4 weeks ago

    Banashankari, Bengaluru, Karnataka, India Sangeetha Mobiles Office Full time

    **Position: Customer Care Executive** **Location**: Bangalore **Department: Customer Care** **Skills**: Good Communication (Written and verbal). Mandatory languages: English, Kannada and any other South Indian languages. **Responsibilities**: - Inbound & Outbound calls. - Addressing customer concerns. - Response to support id mail. **Job Types**:...

  • Customer Care Executive

    5 days ago

    Bengaluru, India Mindclick technologies Full time

    Retail/bankingprocesses International voice Processes Role: Customer care Executive both voice and non-voice process Eligibility: Graduate and undergraduate Age Criteria: 35 Fresher: CTC Might Go Up To 3.12LPA And Apart from that 4000 per month as Night shift allowance and incentives will also be there Experience: CTC Might Go Up To 3.48LPA And Apart...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India Segment Sign Pvt. Ltd Full time

    urgently hiring for customer care executive (voice) rotational day shifts minimum 1 year experience **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India Teleperformance Full time

    Customer care executive Inbound calls Customer queries Will to relocate office Kannada ,Telugu, Tamil with English **Salary**: ₹18,000.00 - ₹25,000.00 per month Ability to commute/relocate: - Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

  • Executive - Customer care

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Executive - Customer care(FullTime) We are looking for dynamic and energetic professionals/freshers to support our Business Development team based overseas. Customer Support Executives handle's phone and email interactions with customers. They manage customer order's , refund adjustments, claims, quotations, and process customer request's. They network with...

  • Customer Care Executive

    1 month ago

    Bengaluru, India ESatisfy solutions Full time

    **Customer Care Executive for flipkart** **Location-Bangalore** **Qualification: Any Graduate or Puc with 1 year Experience** **6 days working** **CTC: 25000/- per month** **take home: 20,000/-per month** **Quarterly Bonus: 3,744** **Salary**: ₹20,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental...

  • Customer Care Executive

    2 hours ago

    Bengaluru, Karnataka, India ESATISFY HR SOLUTIONS Full time

    We are Hiring For Customer Care Executive. A Customer Care Executive is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. Qualification - Should be a Graduate from any field Experience - Freshers and Min 1 year of experience from BPO Salary -...

  • Customer Care Executive

    1 month ago

    Bengaluru, India BPO Client in Shivaji Nagar Bangalore Full time

    Looking for Customer Care Executives for an Inbound Domestic Process with Startek BPO in St Johns Road, Bangalore. **JD** **Job Role**: Resolve Issues faced by Customer on Calls **Qualification**: Any Graduate with 6 month of experience Rotational Shifts : 6 Days working *For male 24/7 shift - 9 hours of login. *For Female 8am - 8pm window - 9 hours of...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India BZ CONSULTANT Full time

    Profile - Customer Care Executive Location - **Marathahalli, Bengaluru** **Shift Timings - 8:00 pm - 5:00 am (night shift)** **4:00 am - 1:00 am (night shift)** **2:00 pm - 11:00 pm (day shift)** **8:00 am - 5:00 pm (day shift)** **Weekly Working Days - 6 Days** **Note:Rotational off** **Salary Offered -₹25.0 K to ₹35.0 K...

  • Customer Care Executive

    2 months ago

    Bengaluru, India DS Research Full time

    Customer Care Executive Bengaluru We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Customer Care Executive , you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients...

  • Executive - Customer care

    4 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Executive - Customer care(FullTime) We are looking for dynamic and energetic professionals/freshers to support our Business Development team based overseas. Customer Support Executives handle's phone and email interactions with customers. They manage customer order's , refund adjustments, claims, quotations, and process customer request's. They network with...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India One clickk solution Full time

    We are hiring for customer care executive role for Bangalore location of 5 process. Roles and Responsibilities: - Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer query quickly and efficiently. Understanding key customer individual needs and...

  • Customer Care Executive

    4 weeks ago

    Bengaluru, India Jobsin360 Pvt Ltd Full time

    Customer Care Executive: Location: Roopena Agrahara Only Graduates required. Both Freshers/ Experienced Work from Office mandatory. 6 days working with rotational day shift with 1 rotational week off. Female - 10am to 8pm (any 9hrs) Male - 10am to 10pm (any 9hrs) **Salary**: ₹15,500.00 - ₹20,300.00 per month Schedule: - Day shift - Rotational...