Customer Service Representative

3 months ago


Goregaon Mumbai Maharashtra, India Kotak life Insurance Full time

Hello,

Greeting from Kotak Life Insurance

Job Location - Goregaon East

Job Role - Outbound Sales

Contact Person - 8369252270 (Sangita Mandal)

KEY RESPONSIBILITIES
- Handle Outbound calls customers to complete the physical medicals prior to policy issuance
- Should maintain a Professional behaviour with the customer throughout the calling process.
- Give complete and correct information on all the product purchased by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

ELIGIBILITY CRITERIA
- Qualification - Graduation is mandatory
- Minimum 1 year of experience in Customer Service

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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