Front Desk Executive

1 month ago

Gurgaon, India Nirvana Rooms Full time

What this job involves:
Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls from our guests. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include guest registers, call tracking and guest contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at Nirvana Rooms, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for staff and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

A highly skilled professional

You should be a graduate in any discipline and have 1-3 years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and guest reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Gurgaon - 122003, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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