Operations Associate

4 months ago

Okhla Delhi Delhi, India Dusaan Full time

**About us**

Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a growing force in the home and lifestyle industry, a little bit about us
- We are a team of 45 dedicated professionals with cumulative experience of more than 100 years. Our team comprises experts from the International leading brands like Sequoia, McKinsey, Kearney, Amazon, EY etc. Bringing a rich tapestry of skills and experiences to the table.
- We have over 1,00,000 happy customers, a testament to our unwavering commitment to delivering outstanding products that exceed expectations. Our success is measured by the smiles on our customers' faces
- our 4.5+ rating is more than a number; it's a reflection of the trust our customers place with us.
- We are a proud, homegrown company rooted in the heart of India with a global vision. With brands such as Lock n Lock, Kilner, Joseph Joseph, we provide customers with 30,000+ curated, unique products from 250+ partner brands from across the globe. What sets us apart is our commitment to staying ahead of the curve. We've set an unparalleled pace, propelling Dusaan to the forefront of the home industry We invite passionate and talented individuals to join our team. If you are driven by a love for design, an eye for quality, and a commitment to delivering exceptional customer experiences, we want to hear from you.

**About the Role**

This is a full-time on-site role for an Operations Associate located in Delhi. The Operations Associate will be responsible for overseeing daily operations, managing queries of vendors and ensuring customer satisfaction.

**Roles and Responsibilities**
- Process the daily flow of e-commerce orders.
- Support issues or queries of buyers and sellers.
- Assist in ongoing reviewing of records and information to ensure that work processes are followed.
- Conduct checks on documents provided by logistics providers.
- Other operations tasks relate to daily order flow management.
- Assist in processes for end-to-end Operations including Vendor Ops, Packaging,
- Logistics, accounts reconciliation.
- Manage customer first operations experience, right from delivery timelines, to unboxing, returns, customer service etc.

**Requirements**:

- Excellent communication skills
- Excellent Excel and MS office.
- Should ideally have previous experience in ecommerce retail
- Experience in dealing with vendors, 3PL partners
- Understanding of couriers, 3PL shipping and label generation
- Great Problem Solving and the ability to thrive under pressure and crunched timelines

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9560020388

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