Cloud Solution Architect

4 months ago

Bengaluru Karnataka, India Microsoft Full time

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

The Small Medium Corporate & Digital organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Join one of the fastest growing businesses in one of the world’s largest companies and be responsible for the technical success of global enterprises that run on Dynamics 365. We are a fast-growing team of experienced, customer-facing Sales, Marketing, Customer Service, Supply Chain and/or Finance focused Business Applications architects and we’re looking to add a Cloud Solution Architect - Dynamics 365 Finance and Operations to our team. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. Come join us where you have the freedom to act independently, learn from each other, and grow quickly. We will build a future where customers come to us not only because we provide industry-leading products and services, but also because they gain accelerated value from their investment in Microsoft Business Applications.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes.
- You will actively listen and respectfully challenge to drive the best outcomes.
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence.

Resolution of Customer Blockers
- Deliver all work according to MS best practices & policies and using repeatable IP.
- Identify growth opportunities
- Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Technical Leadership
- Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and Microsoft’s business goals.
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
Required/Minimum Qualifications (RQs/MQs):

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and Microsoft Business Applications technologies
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
- 8+ years of experience with managing or implementing Enterprise Resource Planning (ERP) projects
- 5+ years of experience with Dynamics 365 Finance

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