Hotel Reservations Associate

**WE ARE HIRING**

**Job designation:

- Hotel Reservations Associate**

**Job location:

- Silvassa, Gujrat**

**Salary:

- 18,000-22,000 Per month**

**Experience:

- **

**Total experience:

- **
- 3 years of experience in a similar role within the hospitality industry

**Minimum experience:

- **
- 1-2 years of experience in a similar role within the hospitality industry

**Education:

- **
- A high school diploma or equivalent is required. Additional certifications in hospitality or related fields are a plus.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**Introduction**:
As a Hotel Reservations Associate, you play a pivotal role in ensuring exceptional guest experiences by efficiently managing reservation requests and providing outstanding customer service. Your attention to detail, communication skills, and knowledge of the hotel's offerings contribute to a seamless booking process for our guests.

**Responsibilities**:

- **Customer Service**: Provide excellent customer service by addressing inquiries, resolving issues, and assisting guests with special requests or preferences.
- **Booking Confirmation**: Confirm reservations, process payments, and send booking confirmations to guests.
- **Information Dissemination**: Communicate effectively with other hotel departments to ensure accurate information regarding room availability, special promotions, and events.
- **Up-selling**: Promote additional services, upgrades, or packages to enhance the guest experience and increase revenue.
- **Record Keeping**: Maintain accurate and up-to-date records of reservations, cancellations, and guest preferences in the reservation system.
- **Problem Resolution**: Handle guest concerns or complaints promptly and professionally, seeking solutions to ensure guest satisfaction.

**Requirements**:

- **Communication Skills**: Strong verbal and written communication skills to interact effectively with guests and team members.
- **Customer Focus**: A customer-centric approach with a commitment to delivering exceptional service.
- **Multi-tasking**: Ability to handle multiple reservations simultaneously while maintaining accuracy and efficiency.
- **Attention to Detail**: Keen attention to detail to ensure accurate processing of reservations and guest information.
- **Team Collaboration**: Work collaboratively with other hotel departments to provide a seamless guest experience.
- **Problem-Solving**: Ability to quickly and effectively resolve issues to the satisfaction of the guest.
- **Computer Literacy**: Proficient in using reservation management systems, booking platforms, and basic office software.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

**Speak with the employer**

+91 07028222039