Guest Relation Executive
2 weeks ago
We are Hiring
Job Designation: Guest Relation Executive
Job Location: Silvassa
**Salary**: 20,000 - 25,000
Experience: 1 - 4 years as Guest Relation Executive
Education: A bachelor's degree in hospitality management or a related field is preferred.
Skills Required:
- Good Communication skills
- Proficient in English (verbal/written)
- Proficient with MS Office
Profile Introduction
As a Guest Relations Executive at our prestigious resort, you will be the face of hospitality, ensuring an exceptional guest experience from arrival to departure. Your warm demeanor, excellent communication skills, and attention to detail will play a pivotal role in creating memorable stays for our guests.
Profile Responsibilities & Requirements
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Provide information about the resort's facilities, services, and local attractions.
- Handle guest check-ins and check-outs efficiently, including payment processing.
- Address guest inquiries, requests, and concerns promptly and effectively.
- Coordinate with other departments to fulfill guest needs and special requests.
- Maintain accurate guest records and assist with reservations and room assignments.
- Assist in resolving guest complaints and issues to ensure guest satisfaction.
- Ensure the lobby and reception area are clean, organized, and welcoming.
- A bachelor's degree in hospitality management or a related field is preferred.
- Proven experience in guest relations, customer service, or a similar role.
- Exceptional interpersonal and communication skills.
- Proficiency in using hotel management software and Microsoft Office.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment with a positive attitude.
- Flexibility to work shifts, including weekends and holidays.
- Impeccable grooming and professional appearance.
- Knowledge of the local area and attractions is a plus.
IMMEDIATE JOINER
FULL TIME
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 8888799039
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