International Quality Team A&s

6 days ago

Thane, India WTW Full time

KPI Management
- Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT

standards prescribed by the Business Unit. Manage work load/ volumes and delivery

expectations as per business requirement
- Develop a sound understanding of the business process.
- Update work tracker and time tracking tools accurately and on real time basis
- Complete ad-hoc tasks as directed by Team Leader.
- Ensure adherence to compliance and operate within the guidelines of internal and external

regulators. Ensure that all statutory and company procedures are followed while processing work

to protect clients, colleagues and the business interests of the company

Operations Management/Operational Effectiveness
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team

Manager instantly.

Relationship management
- Ensure ongoing, effective relationships with stakeholders (Internal/external)

Qualifications:

- Minimum bachelor’s degree required. Preferred Commerce or Insurance background

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