SAP Customer Service

2 months ago

Bengaluru, India WILLWARE TECHNOLOGY Full time

Job Description: SAP CS Consultant (7 Years Experience)

Position Overview: As a SAP Customer Service (CS) Consultant, you will be responsible for designing, implementing, and maintaining SAP CS solutions to enhance and streamline the customer service processes within the organization. Your role will involve collaborating with various stakeholders to understand business requirements, configuring the SAP CS module, providing end-user support, and contributing to project implementations and upgrades.

**Responsibilities**:

- SAP CS Implementation: Lead and participate in the full lifecycle implementation of SAP Customer Service module, including requirement gathering, blueprinting, configuration, testing, and go-live support.
- Business Process Analysis: Work closely with business users to understand their customer service processes, identify pain points, and propose effective SAP CS solutions to improve efficiency and customer satisfaction.
- Configuration and Customization: Configure and customize the SAP CS module to meet business needs, ensuring it aligns with industry best practices and SAP standards.
- Integration: Collaborate with other SAP functional teams (such as SD - Sales and Distribution, MM - Materials Management) to ensure seamless integration of customer service processes with other modules.
- User Training and Support: Provide training and support to end-users on SAP CS functionality, resolving issues, and addressing inquiries related to the module.
- Change Management: Manage changes to the SAP CS system, including documenting changes, coordinating testing, and ensuring smooth transitions during upgrades or enhancements.
- Issue Resolution: Troubleshoot and resolve system issues, incidents, and service requests related to the SAP CS module.
- Testing and Validation: Perform unit testing, integration testing, and user acceptance testing (UAT) for SAP CS-related processes.
- Documentation: Create and maintain comprehensive documentation related to SAP CS configurations, processes, and user guides.
- Continuous Improvement: Keep abreast of SAP CS updates and new features, proactively identifying opportunities for process improvements and system optimizations.

Qualifications and Skills:

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- At least 7 years of hands-on experience in SAP Customer Service (CS) module implementation and support.
- Strong knowledge of SAP CS configuration, including service contracts, service orders, service notifications, and service-level agreements (SLAs).
- Familiarity with integration points between SAP CS and other SAP modules (SD, MM, etc.).
- Experience in analyzing business requirements and translating them into functional specifications and technical designs.
- Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Strong communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
- Project management experience is a plus, including the ability to handle multiple projects simultaneously.

**Job Type**: Contractual / Temporary
Contract length: 6 months

**Salary**: From ₹90,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- SAP CS: 7 years (required)

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