Panel Support Associate

2 weeks ago

Bengaluru, India m360 Research Full time

Company Description
**About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

**Job Description**:
**Job purpose**:
The Panel Support Associate is a highly motivated, personable, and detail-oriented professional that focuses on recruitment, panel enrichment, management and data quality maintenance

**Profile Summary**

**Essential Duties and Responsibilities**
**Including, but not limited to the following**:

- Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking
- Effectively work with our US Operations/Project Management team members to resolve project specific issues and provide requested data.
- Understand the project scope and support the project managers by recruiting and providing the requested data

**Outcomes**
- Keep queries response time and quality under given KPIs
- Meet recruitment goals

**Competencies**
**Requirements Include**:

- 2+ years of customer service experience, preferably in a Healthcare Market research
- Should be very comfortable with MS Office, especially Excel and Word
- Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external
- Self-motivated to work independently as well as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned
- Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment.
- Well-developed analytical and problem-solving skills
- Strong sense of professionalism and ability to work in a team environment to successfully meet individual and department goals.
- Fluent in English
- Comfortable with change, ability to derive opportunity from uncertainty

**Minimum Experience**
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills
- Ability to learn new technologies and systems

**Qualifications**:

- Bachelor’s degree

Additional Information
**Minimum Experience**

**Knowledge, Skill, Ability**:

- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills
- Ability to learn new technologies and systems

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