Sales Support Executive, Kharadi Pune

4 weeks ago

Pune Maharashtra, India ESP Global Services Full time

experience in IT Sales Service Industry.
- experience in an ITSM environment.
- Lead Generation

**About the Job**:
We are in search of a Sales Support Specialist to manage the business tender process, producing proposals and competitive bids for new business opportunities from quotation submission through to contract award. To generate the qualified leads and set up the senior level meetings.

**What will you do?**
- To conduct market research for effective potential lead generation
- Achieve target in terms of lead generation and by setting up the meetings for qualified leads.
- Research accounts, identify key players and generate interest.
- Maintain and expand your database of prospects within given territory.
- Ensure all opportunities are qualified effectively, fully scoping all customer requirements prior to involving the Bids & Pricing team.
- Conduct a formal bid review process on any new bids as required to ensure all commercial pricings, operational requirements, close plans, and risks have been shared and communicated to key stakeholders and identify support requirements to ensure ESP is strongly placed to win the business.
- Monitor and evaluate the success rates and conversions, including forecasting and maintaining the CRM system on all related sales activity to provide routine status reporting to the Sales Management Team on the status of multiple tasks, functions, proposals in the bid pipeline.
- Complete the required documentations (with input from various departments) and ensure each submission is made within the required timescales.

**What will you bring to ESP?**
- 2-4 years' experience required in IT Sales Service Industry.
- 2-4 years' experience in an ITSM environment.
- 2-4 years' experience in Lead Generation.
- Excellent communication skills.
- Excellent presentation and interpersonal skills.
- Strong Microsoft Office skills in Excel advanced required.
- Experience in using tools like CRM dynamics.
- Ability to multi-task, prioritize, and manage time effectively.
- Working hours Monday-Friday from 12:30PM-09:30PM.

**If you are.**
Motivated to develop your career in Sales, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

**What we will offer**:
**Diversity, Inclusion & Belonging**
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

**Salary**:
We offer a competitive range based upon suitability or experience.

**Benefits**:

- Medical Insurance
- Perkbox discounts

**Who are we**:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

ESP Global Services is an equal opportunity employer.

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