Oracle Service Cloud
6 months ago
**Req ID**:272749
We are currently seeking a Oracle Service Cloud to join our team in Gurugram, Haryāna (IN-HR), India (IN).
Experience: 2 to 5 Years
Work location: Chennai/Gurgaon
Shift timings: 12 PM to 9 PM
**Responsibilities**:
Responsible for the functional specification, technical design, implementation, and support of Service Cloud Solutions.
- Implement, update, edit and/or change existing framework and Oracle Service Cloud Add-ins.
- Develop Add-ins using OSvC BUI framework
- Prepare clear and concise reports, dashboards, and data extracts.
- Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.
Experience
Qualifications:
Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX); also using Connect PHP API, File Manager, Process Designer.
**About NTT DATA Services**
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._
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