Talent Partner

5 months ago

Bengaluru Karnataka, India Observe.AI Full time

**About Us**
- Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

**The Opportunity**:

- Come join the Talent Acquisition team as we embark on enabling/scaling the company to take on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry. This is an amazing opportunity to work closely with our executive team who are experts in their space, build and craft a top notch talent strategy, and be a key member in helping Observe scale here in the US.

In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we’ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support.

This is a great opportunity to help build out best practices, think about how we scale for the future, and be a foundational partner for our internal customers as we advise them through the recruitment process.

*This role is a contract position for 6 months and will be hybrid out of our Redwood Shores office twice a week*

**What you’ll bring to the team**:

- Collaborate closely with hiring managers (R&D, Product, and ML) to understand their hiring needs, job requirements, and expectations.
- Track and analyze recruitment metrics and KPIs to assess the effectiveness of recruitment strategies.
- Make data-driven recommendations for process improvements and talent acquisition strategies.

**Who you are**:

- 5+ years of full-lifecycle recruiting, as well as proven experience as a Senior Recruiter, preferably in a fast-paced or start-up environment
- Strong expertise in sourcing techniques and tools (LinkedIn, Google, Gem, etc.)Familiarity with Lever and/or other recruitment software
- Excellent communication and interpersonal skills
- Ability to effectively manage multiple priorities and work independently
- Strong analytical and problem-solving abilities. Knowing how to properly utilize data to tell a story and capture the right information
- Demonstrated ability to build relationships and collaborate with stakeholders at all levels of the organization
- High level of professionalism, integrity, and confidentiality

**About Us**:

- Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

**Compensation, Benefits and Perks**
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

**Our Commitment to Inclusion and Belonging**
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

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