Officer - Cqa Jaipur & Rudrapur

6 months ago

Jaipur Rajasthan, India Mahindra & Mahindra Ltd Full time

**Responsibilities & Key Deliverables**
- Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
- Analysis of field complaints, CVL, emerging issues, Dealer concerns, stockyard feedback & identify the cause, taking measures with faster pace.
- Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg. team / SCPC.
- Demonstrating systematic problem solving, using advanced quality problem solving tools.
- Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.
- Data analysis, failed return part analysis for predicting the upcoming / emerging issues.
- Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
- Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
- Facilitate Other CQA aggregates for implementation of warranty project in plant.
- Deployment of current learnings on new product to ensure first time right new product.
- Support to new product by involvement in DFMEA, quality target settings, feedback on drawing release, Mfg. ORC resolution, field ORC resolution.

**Preferred Industries**

**Tractor**

**Automobile**

**Automotive Industry**

**Education Qualification**
- Bachelor of Engineering in Mechanical or Automobile
- **General Experience**
- 5 to 10 years in Automobile / Tractor Industry, working in Customer QA or Manufacturing
- **Critical Experience**
- Capable to use advance IT system (Advance excel, power point, mintab, SAP, click sense, etc)
- Fluent in advance problem-solving Quality tools, statistical tools, FMEA, control plant, mfg process, etc.
- Interpersonal skills / Positive attitude /good communicator.
- Assertive / Demanding / Task oriented /Team player
- Product & Process Knowledge/ Analytical skills,
- Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
- Reliability Parenting

**Mahindra Leadership Competencies**
- Strategic Business Orientation_Business Perspective
- Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
- Strategic Business Orientation_Strategic Foresight
- Strategic Business Orientation_Global mind-set
- Leadership through Sustainability_Strategize around,Sustainability Drivers
- Leadership through Sustainability_Frugal mind set
- Leadership through Sustainability_Stakeholder focus
- Leadership through Sustainability_Triple Bottom Line Sensitivity
- Customer Focus_Customer Sensitivity
- Customer Focus_Customer Delight
- Customer Focus_Service Orientation
- Innovation Led Transformation _Idea Orientation
- Innovation Led Transformation _Change catalyst
- Innovation Led Transformation _Risk Taking with Responsibility
- Result Orientation with Execution Excellence_Effective Project Management
- Result Orientation with Execution Excellence_Passion for Quality
- Result Orientation with Execution Excellence_Accountability for results
- Result Orientation with Execution Excellence_Agility with discipline
- Leveraging Human Capital_Exponential synergy
- Leveraging Human Capital_Team development
- Leveraging Human Capital_Entrepreneurial engagement
- Leveraging Human Capital_Appreciating diversity
- Weaving Passion and Energy at Work_Being Passionate about work
- Weaving Passion and Energy at Work_Working without Barriers
- Weaving Passion and Energy at Work_Blending Fun with work
- Weaving Passion and Energy at Work_Learning from Failures
- **System Generated Core Skills**
- Process Knowledge - Assembly
- 7 QC Tools
- Regulatory Auditing
- Process Knowledge - Casting
- Cost Analysis
- Problem Solving Tools & Techniques
- Problem Solving Tools
- Site Assessment
- Six Sigma
- Failure Mode and Effects Analysis (FMEA)
- Process Knowledge - Manufacturing
- Root Cause Analysis
- Trend Analysis
- Warranty Management
- Auditing
- Data Reporting
- Project Management
- Escalations Management
- **System Generated Secondary Skills**
- Analytical Thinking
- Presentation Skills
- **Job Segment**:Engineer, Automotive, Engineering

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