Remote Resolution Spec

1 week ago

Mumbai Maharashtra, India NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Description

The Remote Resolution Specialist (RRS) works in a high volume, limited duration call center environment serving as the secondary interface to external customers and/or their agents and field support personnel. The primary responsibility is to provide problem resolution and call routing for NCR products and services using known solutions, and defined routing procedures. The objective of RRS agent is ensure call is fixed remotely and avoid a Customer engineer dispatch.

Education and Experience Requirements- 4 year technical degree or 3 year technical diploma preferred or equivalent experience- PC literacy- Keyboard proficiency-
- Good English communication skills & telephony etiquettes

Key Areas of Responsibility

Returning customer calls, solving problems using known solutions, and call routing- monitor Remote Resolution Queue- confirm/refine problem information and criticality- utilize support systems, tools, and experience to facilitate a customer solution- transfer problem to Technical Support Specialist, if necessary- route to dispatch queue, if necessary

Remotely deliver a solution to solve a customer problem- communicate with customers through various means (oral, written, electronic) to deliver a solution- deploy solutions found in the knowledge base- verify resolution of problem with the customer

Assist field support personnel with on site issues- receive calls from field support personnel- utilize support systems, tools, and experience to provide information relevant to on site issue- create Sentinel incident & engage Technical Support Specialist, if necessary

Capture information and record data in desktop tools- document, verify, and make appropriate corrections to the incident record and customer profile- provide incident feedback about supplier commitments missed, and process improvements
- Knowledge management_- Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member- participate in team meetings and activities- participate in objective setting, performance management, reward and recognition programs- participate in special projects to continuously improve processes, tools, systems and organization- be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Actively develop job-related skills- actively develop job related skills- participate in planning and implementing personal and career development activities

Deliver customer service following NCR Shared Values

Scope- The RRS will be measured on timely pickup of work orders in the Remote Resolution queue, Remote Resolution Rate, number of Remote Resolutions, average remote resolution time, appropriate use of dispatch avoidance and problem resolution tools, and timely call routing when remote resolution is not successful.

Work Environment- The work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs.- The position involves prolonged periods of PC and telephone usage.- The RRS is accountable for continuously handling a high volume of customer calls.- Remote resolution of customer problems will be the RRS's primary priority, and secondarily assisting field support personnel.- The RRS works in a team environment and interacts with both internal and external customers.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR empl

  • Remote Resolution Spec

    2 weeks ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Position Description - The Remote Resolution...

  • Remote Services Desk

    1 week ago

    Mumbai, Maharashtra, India Acute Informatics Pvt. Ltd Full time

    Managing and prioritizing help desk tickets - Generating sign ins for new hires during the onboarding process - Determining the best solution based on the issue and details provided by customers - Providing IT networks and customer services to users inside and outside the company. - Guide users with step-by-step instructions to resolve the issues. - Manage...

  • Remote Sensing Expert

    1 week ago

    Pune, Maharashtra, India Semantic Technologies and Agritech Services Pvt Ltd Full time

    Key Responsibilities: 1. Utilize satellite imagery and advanced AI/ML algorithms for crop mapping, area estimation, crop loss assessment, drought monitoring, flood zone detection, and crop yield estimation, with resolutions ranging from 1 to 30 meters. 2. Generate maps illustrating the spatial distribution of various agricultural crops and associated...

  • Salesforce Administrator

    1 week ago

    Pune, Maharashtra, India Getinz Full time

    We are hiring "**Salesforce Administrator**" for a product-based company and they are into leading live video commerce platform. **Role: Salesforce Administrator** **Experience: 3 to 5 years** **Mode of work: Remote** **Shift timing: 3PM to 12 AM** **Skills: salesforce tools, Dataloader, workbench** **In this role you will**: - Handle basic...

  • Senior Full-Stack Web Software Developer JSF/JSP/Angular

    3 weeks ago

    Maharashtra, India All European Careers Full time

    For an international organization in Europe, we are looking for a Full Remote Full-Stack Web Software Developer skilled in Java, JSF, JSP, Angular, HTML, CSS and AWS Candidates need to be willing to work normal office hours in Europe. Candidates need to be fluent in English . Tasks and Responsibilities: Implement, test and deliver web applications and web...

  • Senior Full-Stack Web Software Developer JSF/JSP/Angular

    4 weeks ago

    Maharashtra, India All European Careers Full time

    For an international organization in Europe, we are looking for a Full Remote Full-Stack Web Software Developer skilled in Java, JSF, JSP, Angular, HTML, CSS and AWSCandidates need to be willing to work normal office hours in Europe. Candidates need to be fluent in English.Tasks and Responsibilities: Implement, test and deliver web applications and web...

  • Senior Full-Stack Web Software Developer JSF/JSP/Angular

    4 weeks ago

    Maharashtra, India All European Careers Full time

    For an international organization in Europe, we are looking for a Full Remote Full-Stack Web Software Developer skilled in Java, JSF, JSP, Angular, HTML, CSS and AWSCandidates need to be willing to work normal office hours in Europe. Candidates need to be fluent in English.Tasks and Responsibilities: Implement, test and deliver web applications and web...

  • Remote Customer Support Executive

    3 weeks ago

    Nashik, Maharashtra, India Fotovilla Full time

    We are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...

  • Remote Client Relations Virtuoso

    3 weeks ago

    Mumbai, India Home Maid Better Full time

    Are you ready to shine as the face of a dynamic, innovative house-cleaning company? Do you possess the magic touch to leave customers dazzled and delighted? If you're passionate about delivering exceptional customer service and seeking a remote opportunity unlike any other, keep reading because we have an extraordinary opportunity just for you! At Home Maid...

  • Desktop Support

    2 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Pagaria Advisory Pvt. Ltd. Full time

    Roles & Responsibilities: - Level 1 & Level 2 customer support for Hardware Products including support for USB based Hardware Tokens - Provide Remote Support to Clients - Handling escalations of end users PAN India - Responsibilities Troubleshooting and Resolving the ticket with proper resolution and meet the daily target as per SLA - Application access to...

  • Senior Full-Stack Web Software Developer JSF/JSP/Angular

    3 weeks ago

    mumbai, India All European Careers Full time

    For an international organization in Europe, we are looking for a Full Remote Full-Stack Web Software Developer skilled in Java, JSF, JSP, Angular, HTML, CSS and AWSCandidates need to be willing to work normal office hours in Europe. Candidates need to be fluent in English .Tasks and Responsibilities:Implement, test and deliver web applications and web...

  • Optometrist, Andheri

    5 days ago

    Andheri, Mumbai, Maharashtra, India Lawrence and Mayo Opticals Full time

    **Job Summary** We are looking for Optometrist for our Andheri showroom. Refraction Following 10 PET steps Case study Counseling History taking understand the problem of customer Vision and prescribe the vision suggest the product as per requirement Selling Contact lens, Specs, Frames, Sunglasses. **Key Skills** refraction, PET Steps,contact lens,...

  • Balance Sheet Control Spec

    2 weeks ago

    Mumbai, Maharashtra, India Citi Full time

    Core Responsibilities:_ Reconciliation/Proofing - Day-to-Day Responsibilities:_ - Preparation of Balance Sheet reconciliations for numerous legal vehicles across regions to a high standard in line with Corporate guidelines - Responsible for the follow up and resolution of reconciling items - Responsible for the accurate reporting of the status of the...

  • Sdm - Remote Support Services

    2 days ago

    Mumbai, Maharashtra, India Lenovo Full time

    **General Information**: - Req #- WD00063663- Career area: - Services- Country/Region: - India- State: - Maharashtra- City: - Mumbai- Date: - Wednesday, April 24, 2024- Working time: - Full-time**Additional Locations**: - India - Mahārāshtra - Mumbai - India - Mahārāshtra - Mumbai **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what...

  • Optometrist, Cuffeparade

    4 days ago

    Cuffe Parade, Mumbai, Maharashtra, India Lawrence and Mayo Opticals Full time

    those **Job Summary** We are looking for Optometrist for our Cuffeparade showroom. Refraction Following 10 PET steps Case study Counseling History taking understand the problem of customer Vision and prescribe the vision suggest the product as per requirement Selling Contact lens, Specs, Frames, and Sunglasses. **Key Skills** refraction, PET Steps, contact...

  • Spec. Regulatory Reporting

    3 weeks ago

    Mumbai, India Credit Suisse Full time

    **Your field of responsibility** Your responsibilities include: - Responsibility of ensuring the Company’s financial records are in compliance GAAP (IND AS, US GAAP and Indian GAAP), Accounting Policies & Standards and respective local regulatory requirements, Internal Control requirements, and procedures - Efficient and effective timely delivery of...

  • Associate - Customer Service (Remote Opportunity

    2 months ago

    Mumbai, India WNS Global Services Full time

    Company Description **WNS Global Services** Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Spec. Regulatory Reporting

    2 weeks ago

    Mumbai, Maharashtra, India Credit Suisse Full time

    Your field of responsibilityYour responsibilities include: Responsibility of ensuring the Company's financial records are in compliance GAAP (IND AS, US GAAP and Indian GAAP), Accounting Policies & Standards and respective local regulatory requirements, Internal Control requirements, and procedures Efficient and effective timely delivery of External and...

  • Junior Editor

    2 weeks ago

    Mumbai, Maharashtra, India Trailer Park Full time

    **Job Title**: Junior Editor - Versioning** White Turtle Studios, A Trailer Park Group Company is a full-service agency specializing in content creation, static and entertainment marketing. By combining a storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its diverse...

  • Associate Editor

    2 weeks ago

    Mumbai, Maharashtra, India Trailer Park Full time

    **Job Title**: Associate Editor - Versioning** White Turtle Studios, A Trailer Park Group Company is a full-service agency specializing in content creation, static and entertainment marketing. By combining a storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its...