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Process Executive-bcu

1 month ago

Mumbai, India RiverForest Connections Private Limited Full time

**Process Executive-BCU**

**Job Purpose**

The position is responsible for process execution / improvement of existing process for a specific function, which demand fair understanding of the product features and system knowledge.

Thorough understanding of the existing product /processes/system would help to review the notifications from RBI / other regulatory authorities for smooth implementation /amendments of process guidelines for the specific function group.

The position also involves Project management for WBO & representing WBO with other units. Process Executive will be handling 1-2 products / activities and related MIS and systems.

**Responsibilities**:
**Process Management**

1. Understand and review process and system functionality.

2. Drafting of notes for management approval and user communication, circular etc.

3. Updation of Process Manuals, Process Audit Checklist & other reference material for users.

4. Review the scope for automation of manual activities.

5. Identify the risk / gap in the process & factors contributing to operational and accordingly design manual / system controls for mitigation of risk / gap.

6. Ensure process/es formulated for specific function/s are sox compliant.

**System Enhancements**

2. Review of requirement document / Functional Specification document. Sharing of feedback/sign off.

3. Conduct system testing/ sharing of observations/bugs to BTG/IT.

4. Co-ordination with various teams like BTG / Operations/ Audit /other verticals for roll out of new system/enhancements for operational usage.

**Branch Activity Monitoring**

1. Monitoring of functional activities / Obtain feedback from operations unit.
2. Tracking of critical branch activities, exceptions / non
- compliance to process guidelines
3. Highlighting the instances /details to local seniors to ensure mínimal process gaps /operational error.
4. Analysis / time and motion study for operational activities.
5. Calculation of branch productivity basis volume and number of staff
6. Review of branch audit reports and allotting branch rating basis severity of process exceptions
7. Monitoring of fraud cases reported by operations and educating other teams to take precautionary measures.
Central monitoring of suspense accounts /GLs reconciliation activity being performed by WBO branches and highlighting of an exceptions observed (if any).

**Branch Support**

1. Support to Operations in process related clarification
2. Support to Audit Team / Regional branch control unit during their process review.
3. Re-iteration of important processes, guidelines, Reports etc., for error free operation.
4. Tracking customer queries / complaint logged under WBO and follow-up / coordinate with ops for adequate resolution.
5. Assistance to operations for handling/resolution of legal complaints /court hearings.

**Branch Visits**
1. For hands on experience & process review.

2. Understanding of user / new requirements & feedback

**MIS**

1. MIS delivery to Senior management / Regional seniors, Regulatory etc. within the specified TAT

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