Waiter/waitress

3 weeks ago

Kolkata, India Proem Hospitality Pvt. Ltd. Full time

A Brief Overview:
Proem takes its name from Latin, meaning "the start of something new." We believe that passion and care are what set us apart in the hospitality industry. Our restaurants offer more than just good food and drinks. They provide memorable experiences for our guests. We create a special atmosphere that matches our delicious food and excellent service. With over Eighteen years of success in India, we are now excited to share our unique culinary skills and amazing experiences with people all over the world.Our Brands :(1)“KOSHE KOSHA”(2)“GOSSIP”(3)”MORE GOSSIP”

Job Summary:
**Responsibilities**:
Greet and seat guests in a friendly and professional manner, providing menus and answering any initial questions.

Take accurate food and beverage orders from customers, ensuring special dietary requirements or preferences are noted and communicated to the kitchen staff.

Provide recommendations and suggestions on menu items, taking into consideration guest preferences and any specials or promotions.

Deliver food and beverages to tables promptly and accurately, ensuring proper presentation and quality.

Check-in with guests during their meals to ensure satisfaction and address any concerns or requests promptly and courteously.

Clear tables and maintain a clean and organized dining area, including resetting tables for new guests.

Process payments accurately and efficiently, using POS systems and handling cash transactions in accordance with company policies.

Collaborate with other staff members, including kitchen and bar staff, to ensure smooth operations and timely service.

Assist with basic food preparation tasks, such as setting up food stations, garnishing dishes, and refilling condiments.

Adhere to all food safety and sanitation standards, ensuring compliance with health and safety regulations.

Upsell menu items, beverages, and promotional offers to increase revenue and enhance the overall dining experience for guests.

Stay up to date with menu changes, daily specials, and restaurant promotions to provide accurate information to guests.

Qualifications:
Previous experience as a waiter/waitress or in a customer service role is preferred.

Excellent interpersonal and communication skills, with the ability to interact with guests in a friendly and professional manner.

Strong multitasking abilities and the capacity to work efficiently in a high-pressure environment.

Attention to detail and a commitment to providing exceptional customer service.

Ability to work flexible schedules, including weekends and holidays.

Knowledge of food and beverage items, including preparation methods and ingredients.

Basic math skills for handling payments and making changes.

Familiarity with POS systems and order-taking technology is a plus.

Physical stamina and the ability to stand and walk for extended periods.

Join our team and become an integral part of creating memorable dining experiences for our guests. Your dedication and exceptional service will contribute to the success of our establishment and ensure customer satisfaction.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Food service (required)

**Speak with the employer**
+91 7595077791

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