Email Support Executive

2 weeks ago


Chennai, India Efficacy Accounts Management Solutions Full time

Job Role: Non Voice

Job Description:
- Maintaining A Positive, Empathetic And Professional Attitude Toward Customers At All Times.
- Acknowledging And Resolving Customer Complaints.
- Keeping Records Of Customer Interactions, Transactions, Comments And Complaints.
- Communicating And Coordinating With Colleagues As Necessary.
- Knowing Our Products Inside And Out So That You Can Answer Questions.
- To Manage All Daily Tasks And Duties Related To The Process With Strict Compliance To Guidelines.
- Help In Creating Customer Surveys, Segmentation & Getting Feedback To Improve Our Processes, Products And Customer Experience

Basic Qualifications:

- A Minimum One Year Experience In Customer Support Profile Required In E-Commerce With Proficiency In Written As Well As Verbal Communication.
- Must Be Customrieser Centric.
- Extreme Dedication, Sincerity And Willingness To Go The Extra Mile
- Excellent Knowledge Of Basic Computer Skills.
- Desire To Work In A Fast-Paced, Challenging Environment.

**Salary**: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Chennai - 600041, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 05/01/2023


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