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B2c Sales Associate
5 days ago
Maintain relationships with current clients and identify new prospects through, calls, website etc
2. Responsible to generate incremental profits to the organization from existing customers as well as new customers
3. Generate orders based on queries and ensure timely follow-up and co-ordination with existing/new customers on orders
4. Responsible for sending product introduction and rates for products requested by the customer
5. Responsible for sending quotations, proforma invoices and samples based on the specification, to the customer
6. Responsible for following-up with customers for payment collection thereby ensuring cash in-flow
7. Co-ordinate with Finance to confirm statement on payments and execute orders based on confirmation
8. Work with the quality department on customer specification and ensure samples are developed without delay for confirmation from the customer and follow-up for sample approval
9. Collect feedback from customers on sample trials to guarantee quality is maintained as per the required specification of each customer
10. Accountable for shipment and logistics of products by co-ordinating with production and logistics teams
11. Responsible for post sales services and client relationship management
12. Address customer queries and complaints and suggest improvement in terms of products and service quality
13. Support in export related purchase and liaison with shipping forwarder
14. Responsible for collecting customer feedback and take measures to improve Customer Satisfaction Index
15. Organize and co-ordinate with team to represent the organization for exhibitions and fairs at the International level
16. Responsible for following up on the Leads and exploring new business possibilities
17. Reduce Lead Response Time and review periodically
18. Responsible for documentation of country specific certification and renewal processes
**Job Types**: Full-time, Regular / Permanent
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
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