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Customer Experience Associate
4 days ago
At Scalent, we are hiring for a Customer Experience Associate with one of our clients based out of Gurgaon.
The Customer Experience Associate is responsible for connecting with individuals and providing
feedback and analysis.
Responsibilities:
seeking relationships. Responsibilities of conducting interviews, matching client profiles,
arranging meetings, and providing feedback.
- As we automate the process, responsibilities will evolve to codify tribal knowledge gained and
human judgment that our AI algorithm can use, to suggest product & service improvement
based on user interactions, protecting the brand and keeping the Club clean/free from bad
actors.
Requirements:
- Bachelor's degree in psychology, sociology, business, communication, or any related field is preferred, but not required.
- 1-2 years experience in client management/customer care/stakeholder management with exceptional communication skills
- Outstanding communication, empathy, and interpersonal skills to connect with diverse clients and cater to their preferences and needs
- Exceptional organizational and time management manage multiple clients simultaneously and a high bar for excellence
- Working knowledge of MS-Excel
- High degree of integrity that being said ability to maintain confidentiality and professionalism in all client interactions
Benefits:
- Competitive salary
- Oppurtunity to grow and develop your career
- Fun and collaborative work environment
We value diversity and are committed to creating an
an inclusive environment for all employees
Pay: ₹400,000.00 - ₹450,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Work Location: In person
Application Deadline: 19/04/2024
Expected Start Date: 13/05/2024
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