Customer Success Trainee

2 months ago


Ahmedabad, India Mantra Softech India Pvt Ltd Full time

**Qualification : Any Graduation / Post Graduation**

**Other Perks** : Health insurance upto 1.5 Lac from ICICI lombard + Accidental policy, Festive celebrations.
- Providing a consultation to a Mantra customer who needs to upgrade the functionality and availability of their software and services.
- Escalating problems to Technical Support Level 1 when standard troubleshooting techniques and databases cannot provide an adequate solution.
- Entering all incoming calls records in the call tracking system
- Working with Field Service Engineering if on-site troubleshooting is required.
- Dispatching a Field Service Engineer either from Mantra for on-site services.
- Assisting in the upkeep of the local technical support lab and provide enhancements when required.
- Assisting in the troubleshooting of customer problems by replicating problems.
- Encourage our customers to use SERVICO tools as much as possible, and guide the customer to use self-service knowledge base.

**Job Requirement**
- Experience / Knowledge of Windows/Excel/Word/Networking and personal computers required.
- Demonstrated ability to understand and explain technical information.
- Ability to solve customer problems via telephone or by Remote.
- Excellent verbal and written communication skills.

Fluent in English and Hindi communication

**Warm Regards,**

**| Varsha Raikwar, Talent Acquisition Executive, Human Resource**|
- **Mantra Softech (India) Pvt Ltd** | B-203, Shapath Hexa | Opp. Gujarat High Court |
- S. G. Highway | Ahmedabad - 380060 | INDIA |
- Mobile: +91 9714243885

**Job Types**: Full-time, Permanent, Fresher, Temporary

**Salary**: From ₹13,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Speak with the employer**
+91 95123 21070



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