Service Adviser

5 months ago


Mumbai Maharashtra, India Appeal Carrier Technologies Full time

**Job location**:

- Mumbai

**Responsibilities**:

- Excellent communication skills to effectively interact with customers and convey technical information in a clear and concise manner.
- Strong customer service orientation to provide exceptional service and ensure customer satisfaction.
- Active listening skills to understand customer concerns and address them appropriately.
- Empathy and patience to deal with customers who may be frustrated or anxious about their vehicle's condition.
- Problem-solving and critical-thinking abilities to identify issues, propose solutions, and make informed decisions.
- Organizational skills to manage multiple service orders, appointments, and follow-ups efficiently.
- Time management skills to prioritize tasks and ensure timely completion of service requests.
- Adaptability and flexibility to handle unexpected changes in workload or customer demands.
- Collaborative mindset to work effectively with service technicians, parts department, and other team members.
- Attention to detail to accurately record customer information, service details, and vehicle history.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Automotive service: 2 years (preferred)

**Language**:

- English (preferred)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person


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