Semi Voice Process

1 month ago

Chennai Tamil Nadu, India Shree Mutual Fund Services PVT LTD Full time

**Key Responsibilities**:

- **Customer Support (Voice and Non-Voice)**:

- Handle inbound and outbound customer calls to resolve issues, provide information, and address queries.
- Assist in providing product or service-related information and clarifications over calls and written communication.
- **Documentation and Record-Keeping**:

- Update and maintain accurate customer records in the database after each interaction.
- Process customer requests, follow up on pending queries, and track the progress of issues.
- **Data Entry and Reporting**:

- Input customer details, feedback, and service logs into CRM systems or relevant platforms.
- Prepare regular reports or summaries based on the customer interactions and feedback.

**Job Types**: Full-time, Permanent

Pay: Up to ₹350,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Work Location: In person

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