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Avp Operations

1 month ago

Delhi, India Barclays Full time

Job Title: AVP Operations
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
As an AVP at Barclaycard USCB, you will be responsible to lead a team of BA4s to effectively deliver on all the key SLA’s and deliver on the accountability described below by closely working with the management team

What will you be doing?
This role will be hands On “In Person Presence in US Timings of Approx. 6 PM to 4 AM IST
This is a largely work in office ( Noida Office ) “Leadership of the team & Real Time availability of the AVP for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person Provision of Leadership in the Noida Office for the US Operations.
The operations will have weekends working

Ensure service level agreements (SLAs) for the process are met as agreed upon with the client.
- Review and analyze performance reports against targets on a weekly/monthly basis with the head of department, operations manager and with the client and investigate causes for performance deviations.
- Ensure the staffing model, resource plan and budgetary allocations are designed to achieve key service delivery metrics and ensure that the same are communicated effectively both externally & internally to facilitate business compliance.
- Drive continuous improvements in the process.
- Own the development, articulation and implementation of the business strategy by working closely with business stakeholders across different business functions
- Monitor and drive plans to achieve successful completion on time, budget and quality
- Own and manage all risk elements of the business including but not limited to revenue & cost, attrition, customer experience and brand reputation
- Provide leadership to the managers and management oversight for issue resolution
- Provides leadership to Operations and related functions.
- Create an environment that encourages staff retention; high levels of staff engagement and ensures employee satisfaction shows a year on year improvement
- Embed a culture of regular reviews and performance management
- Engage, motivate and coach the team towards achieving goals.
- Encourage and promote a culture of champion challenger within BGSC
- Set and communicate common business goals and objectives
- Provide a single point of management for business change in the unit
- Interact with senior business (B6/B7 and SX) level stakeholders
- Provide thought leadership by leading/participating in Voice Leadership forums
- Actively support Succession planning initiatives and investing in manager development activities - Build a strong leadership pipeline
- Ensure effective allocation and utilization of resources across the team in order to maximize effectiveness.
- Identify the developmental needs of the team & encourage them to take suitable training programs to enhance their capabilities and skills.
- Communicate strategic developments within the business area.
- Ensure smooth induction of new hires in the team.
- Groom and mentor the team to handle wider span & higher responsibilities.
- Build effective communication channels to ensure open communication and address issues/ concerns raised by the team.
- Share information, learning and knowledge
- consistently looking for opportunities to benchmark and gain intelligence within own sector/ professional domain.
- Driving internal efficiencies through automation, process improvement and lean methodology
- Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies.
- Ensure complianc