Branch Collections Executive

1 week ago

Guntur, India Hiranandani Financial Services Full time

**Branch Collections Executive**:
Guntur, Narasaraopet, Andhra Pradesh, India
- Department- Collections- Job posted on- Dec 20, 2023- Employment type- Employee-
- Good understanding about the credit culture and localities of the town, relationship with local collection & recovery agencies.
- Thorough knowledge about the customer segment and product dynamics of unsecured business loans and LAP.
- Assertive & Aggressive in his approach for maximum effectiveness in collections (should not come back without results)
- Make timely collections along with overdue charges from the delinquent customers
- Allocate scientifically basis experience and performance contracts to agencies
- Arrange tele-calling on the pre-due contracts before the due date
- To ensure proper hand-holding of contracts from the Sales Relationship Manager to Collector
- Pay field visits on chronic and PTP break cases for timely collections
- Keep customer’s updated demographics and addresses refreshed on our systems and MIS
- To ensure all payments collected gets updated on system & issue e-receipts to customers
- Responsible for payment appropriation and Bank reconciliation of the collections made
- No bank entry should remain un-applied beyond 3 days in the collection system
- To ensure all audit related process are adhered to for the branch related to collections
- To maintain Cash Register, Receipt Book, & Payment control register for the branch.
- Ensure all the used receipt books are sent back to the central office as per process
- To appoint & recommend collection / recovery agencies for their locations
- To drive & monitor the collection agencies closely to ensure the targets are achieved
- Ensure compliance & audit related processes are adhered by the agencies
- Capture account wise feedback & trail in the system
- Provide feedback to the central team on contracts where legal proceedings needs to be started
- Requisite visits to Police Stations / Courts / Registrars for doing any collection related complaint
- Maintain & monitor PTP tracker basis data received from the branches to ensure actual collection done as per the PTP date
- Publish daily tracker on collection efficiency for the branches he is responsible for
- Maintain & publish collection intensity report and update on collection system
- Prepare roll-forward, roll-back, stabilize, normalization, non-starter MIS for the branch
- Prepare WAS-IS / Bucket-wise inventory report against same time last month’s comparison
- Maintain, prepare, monitor & do personal visits for all high POS accounts
- Collate payment file on a daily basis from the branch/agency & provide to Ops for updating
- Responsible for Vendor Management - starting from empanelment to billing to agency audits

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