Intern

1 week ago


Hyderabad Telangana, India Indian School of Business Full time

**Job Title**:
Intern

**Function**:
Customer Engagement Team in ISB Executive Education

**Name of Job Holder**:
**Location**:
Hyderabad

**Reports to position**:
Senior Manager - Engagement

**Band**:
A4

**Reportees to Position**:
N.A.

**No. of Positions**

**Job Purpose**

We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes.

You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.

**Job Outline
- Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants
- Provide support for Admissions outreach related activities, including infosessions and trade fairs
- Working knowledge with CRMs such as Salesforce would be an added avantage
- Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization
- Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting)

**Job Specification**

**Knowledge / Education**

**Specific Skills**

**Desirable Experience**
- Graduate under related or other disciplines
- Customer Orientation
- Communication (written and verbal)
- Excellent Interpersonal skills
- Ability to manage multiple responses, coordination & attention to details
- Comfortable in working long hours/weekends as per business need
- 1-3 years of experience
- Sound working knowledge of Salesforce and Microsoft Excel
- Ability to present data effectitvely to aid actionable insights, would be an edge

**Job Interface/Relationships**:
**Internal**

**External**
- Outreach (Branding, Marketing, Sales)
- Digital Marketing
- Prospective Students

**S.No**

**Key Responsibilities**

**% Time Spent**

1

70%

2

Handle walk-ins and coordinate Campus Visits

10%

4

CRM - data entry and reporting

20%

**Any Other Significant Input**

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.

Contact us at

040 23187777

0172 4591800

Timings

Monday
- Friday, 08:00 to 18:00


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