Voice International

6 months ago


Hyderabad Telangana, India Connect Galaxy Full time

_**We are hiring**_

**Process Type** : Voice International

**Process Domain** : Telecom

**Geography**: US

**Excellent communication skill in English**

**Shifts**: Rotational shifts

**Working Days** : 5

**Education**: UG / Any Grad with

**Experience** : Fresher & Min 8 months of experience in any International voice domain

**Salary**: 18k TH - 29K TH

**Work Location** : Hyderabad - Hi Tech City

**Roles & Responsibilities**:

- Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
- Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
- Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
- Identify and escalate customer requests to managers when there’s a complex issue.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7200585293



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