Client Service Representative
3 months ago
Communicate with clients to understand their needs and explain product value
- Build relationships with clients based on trust and respect
- Collaborate with internal departments to ensure that clients’ needs are fulfilled effectively
- Identify and assess clients’ needs, expectations, and satisfaction levels
- Manage client accounts and coordinate with sales teams to ensure contract renewal
- Perform client onboarding and organize regular review meetings
- Address clients’ complaints and ensure their resolution in a timely manner
- Collect and analyze client feedback to drive improvements in products and services
- Ensure the timely delivery of products or services to the clients
- Keep accurate records of all client interactions within the CRM system
- Upsell or cross-sell products and services and achieve business objectives
**Benefits**:
- Cell phone reimbursement
- Paid sick time
Shift:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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