Customer Success Associate

6 months ago

Hyderabad Telangana, India Plantix Full time

**Company Overview**:
Plantix is India’s leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world’s most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop problems, get recommendations about treatments and the best suited products at their local store. For the first time in their farming life, many are now able to obtain an accurate diagnosis and the right treatment. On top of this, we provide detailed advice on how to avoid crop loss and to minimize pesticide and fertilizer use. With Plantix, we are able to make a meaningful impact in farmers’ lives.

We have also built the country’s largest digital B2B platform, the Plantix Partner App for for agri-inputs - connecting tens of thousand local retailers. The company has over 1000 products listed in the product catalogue, offers transparent pricing, easy payment and business management.

Would you love to join our team of over 250 people?

**Your Role**:

- Engage with customers in a professional and courteous manner to address their issues about products they procure from Plantix
- Gather feedback about customer’s experience in using our services.
- Conduct outbound calls to customers in the selected regions to collect feedback and market intelligence about various agricultural products
- Record and document, issues, feedback, or concerns raised by customers accurately and thoroughly in the system
- Collaborate with the different departments to ensure customer issues are addressed promptly and effectively.
- Maintain a positive and helpful attitude during interactions to enhance customer success and brand loyalty.
- Provide regular reports or summaries of customer feedback.
- Lead Verification and Product Market research as per requirement.
- Regular testing on the Crop doctor app for various updates.
- Collection of retailer shop and product information from retailers and updating the same in Database

Your Profile:

- Degree in Bsc. or Msc. Agriculture/Botany/Chemistry is a must.
- Language Proficiencies: English,Hindi and **Kannada** is a must.
- 1-3 years of experience in Customer Support.
- Experience in agri-sales would be preferred.
- Good knowledge about** agricultural products.**:

- Detail-oriented with good organizational skills to manage and document customer feedback efficiently.
- Ability to actively listen, empathize, and address customer concerns effectively.
- Experience in Zoho will be a great advantage.

**Why Plantix?**
- You will work on meaningful products that have a direct positive impact on user's lives
- A diverse, knowledgeable and excellent team to work with
- A competitive compensation package that includes salary, employee benefits, etc.
- A high-impact work environment with short decision-making process
- Modern and well-equipped office in the center of Indore with a creative and inspiring environment
- Work life balance
- Company-sponsored health & accidental insurance coverage

**Location : Hyderabad

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