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Customer Service Associate

5 months ago

Mumbai Maharashtra, India Grace Services Full time

**Job Title: Customer Service Executive - US Shift**
**Department**: Customer Support
**Reports To**: Customer Service Manager

**Key Responsibilities**:

- Deliver high-quality customer support through various communication channels, including phone calls during US business hours.
- Address and resolve customer inquiries, issues, and complaints efficiently and professionally.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Demonstrate excellent problem-solving skills and ensure customer satisfaction.
- Collaborate with team members and supervisors to enhance service quality and streamline processes.

**Requirements**:

- **Educational Qualification**: HSC or Graduation. Freshers are welcome to apply.
- **Communication Skills**: Excellent verbal and written communication skills. Must be a proper Cluster 2 communicator.
- **Shift Details**: Comfortable working night shifts aligned with US business hours. 5 days of work with 2 rotational days off.
- **Transportation**: Pick-up and drop-off services will be provided.

**Skills and Attributes**:

- Strong interpersonal skills and the ability to handle diverse customer interactions.
- Ability to work independently and as part of a team.
- High level of attention to detail and accuracy.
- Flexibility to adapt to changing schedules and customer needs.

**Training**:

- Comprehensive training will be provided to ensure you are well-prepared for the role and our systems.

**Interview Process**:

- **Application Review**: Evaluation of resumes and cover letters to match role requirements.
- **Communication Skills Assessment**: Assessment of verbal and written communication abilities.
- **Final Interview**: Interaction with the customer service management team to assess overall fit.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9076092248