Customer Service Assistant
3 weeks ago
**Role**:Customer Support Executive (0-1 Yrs Exp)
Job Location : Surat
**Customer Care Executive Responsibilities**:
- Offer a best customer support or customer care.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Fixing appointments according to the convenience of clients and customers.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Ensure the best process adherence related to customer service
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for team.
**Key Skill Required;**
- A bachelor’s degree with BE/ B tech
- A minimum of 0-1 years’ experience in Customer Support role
- Excellent interpersonal and written and oral communication skills.
- Good communication skill in English & Hindi is must Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91
7861880530
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