Customer Service
3 weeks ago
Title : Customer Service-. Sea & Air import Export, Freight Forwarding Industry
Location: Belapur - Navi Mumbai, Noida, Pune, Ludhiana
Salary Range - Upto 20k - 25k
**Job Description**:
Handling Post nomination Air / Sea Shipments
Feedback of all shipments & tracking them till delivery and update to customers on daily basis
Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking
Taking care of Air & sea import shipment manifestation and CFS movement process (Sea Shipment) on time to avoid penalty.
Issuance of Sea shipments DO to CHA after arrival
Ensure all the invoice details (selling rates) are sent to accounts team for proper Billing after shipment arrive.
Regular update of internal DSR and send to concern authorities
Ensure smooth service is provided to the clients.
CS should coordinate with Operations Team for Imports, exports, Clearance, Transportation and do the operations works for Customer in Branches.
Key Qualifications:
Graduate or MBA preferred.
Minimum of 2 -5 years’ experience within a freight forwarding company
Process excellent written and verbal communication skills
Excellent customer service and interpersonal skills
Computer skills - MS office, Excel & PP.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- Feedback of all shipments & tracking them till delivery.basis
Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking.
**Experience**:
- Customer Service - Freight Forwarding industry: 2 years (required)
- Customer Service - Sea & Air import Export: 2 years (required)
- Post nomination Air / Sea Shipments: 2 years (required)
- Co
- ordinating with Overseas Agent, CHA, Local Customer: 2 years (required)
Work Location: In person
**Speak with the employer**
+91 8788817350
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