CRM Executive

3 weeks ago

Hyderabad, India Hivespace Full time

Job Title**:CRM (Customer Relationship Manager) - Post Sales** - Construction Company

**Responsibilities**:
**Client Relationship Management**:

- Build and nurture strong relationships with clients, serving as their primary point of contact after the sales process.
- Understand clients' needs, preferences, and concerns to effectively address their inquiries and ensure satisfaction.

**Project Coordination**:

- Collaborate with project teams to facilitate smooth project handover from sales to execution phases.
- Monitor project progress, timelines, and milestones to proactively address any issues that may arise.

**Issue Resolution**:

- Handle and resolve client concerns, complaints, and requests in a timely and effective manner.
- Coordinate with internal teams to ensure prompt and satisfactory resolution of issues.

**Client Communication**:

- Maintain open lines of communication with clients, providing regular updates on project status, milestones, and any relevant changes.

**Upselling and Cross-Selling**:

- Identify opportunities to upsell additional services or solutions that align with clients' needs and goals.
- Collaborate with the sales team to explore cross-selling opportunities within existing client accounts.

**Feedback Collection**:

- Gather feedback from clients regarding their experience and satisfaction with our services.
- Utilize feedback to identify areas for improvement and contribute to enhancing overall client experience.

**Documentation and Reporting**:

- Maintain accurate and organized client records, interactions, and communications.
- Generate regular reports on client engagement, issues, and satisfaction levels.

**Client Retention Strategies**:

- Develop and implement strategies to enhance client retention and foster long-term partnerships.
- Proactively identify opportunities to add value and exceed client expectations.

**Market Insights**:

- Stay informed about industry trends, market conditions, and competitors' offerings that may impact client satisfaction and retention.

**Requirements**:

- Bachelor's degree in Business Administration, Construction Management, or a related field.
- Minimum of 5 years of experience as a Customer Relationship Manager or similar role within the construction industry.
- Strong understanding of construction processes, project management, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Problem-solving and conflict-resolution abilities to address client concerns effectively.
- Proficiency in using customer relationship management (CRM) software and tools.
- Proactive mindset with a focus on providing exceptional client service.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams and manage multiple client relationships simultaneously.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Microsoft Office: 5 years (required)
- total work: 5 years (required)

**Language**:

- English (required)
- Hindi (required)
- Telugu (required)

**Speak with the employer**
+91 9390151656
Application Deadline: 26/08/2023
Expected Start Date: 28/08/2023

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