Associate, Client Support

1 month ago

Gurugram Haryana, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
**Work Shift**: This is a Night shift position. You should be flexible to work on any other shift depending on the business need.

**The Team**: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client Services team, you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interact with many internal teams, including Sales, Content, Product, and Technical Support.

**The Impact**: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

**What’s in it for you**:
Your communication will further improve as you speak to various client partners.
You will learn how to critically see problems and identify solutions to give the first-class support to our clients.
Sharpen your professional and social skills while interacting with leaders from different industries.
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & Universities located across the globe.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
We pride ourselves in helping our employees attain their career dreams and reach their potential. We value employee development and provide training that will hone both soft and hard skills as you go along with your career with us.

**Responsibilities**: As a Product Consultant within the Capital IQ Client Services Team Gurgaon, your day-to-day responsibilities will be to:
Deliver the best client experience while providing support and finance-related research.
Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved, and they are improving our products’ potential.
Be a channel for client feedback. We coordinate with our Content and Product Management team to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. We echo our clients’ ideas and feedback to our team to make sure that we stay substantial to the market.

**What we’re looking for**:Basic Qualifications**:
Bachelor’s &/or Master’s degree in Marketing, Finance, ACCA Finalist or Affiliate
Excellent English communication skills, both written and verbal
Attention-to-detail and possess strong critical thinking skills
Exhibit interest in learning
Basic knowledge of finance, the financial market, and our company.

**Preferred Qualifications**:
Finance background
Adaptable to rapid change
Provide and accept constructive feedback
Willing to lead projects and stretch assignments

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, a

  • Associate, Client Support

    1 month ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Team**: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client...

  • Client Services Associate

    2 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Permanent Application Deadline: 12 May 2024 **Job Description**: Title Associate / Senior Associate - Customer Relations Department Client Services Location Gurgaon Reports to Assistant Manager/Team Lead - Customer Relations Level Client Services Operations - 1 We’re proud to have been helping our clients build...

  • Associate, Client Solutions

    4 weeks ago

    Gurugram, Haryana, India GLG Full time

    Associates are front-line client service professionals and work closely with our clients - professionals at the world's top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need...

  • Associate, Client Solutions

    1 month ago

    Gurugram, Haryana, India Gerson Lehrman Group Full time

    Associates are front-line client service professionals and work closely with our clients - professionals at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need...

  • Associate, Client Solutions

    3 days ago

    Gurugram, Haryana, India Gerson Lehrman Group Full time

    Job Summary at the world’s top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and...

  • Associate, Client Solutions

    1 month ago

    Gurugram, Haryana, India Gerson Lehrman Group Full time

    **Job Summary | Associate** In this role, you will be responsible for managing and executing primary research deliverables to add value to GLG clients, globally. These primary research deliverables include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives. Within this role...

  • Associate, Client Solutions Actions

    1 month ago

    Gurugram, Haryana, India Gerson Lehrman Group Full time

    Job Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect bring the power of insight to every great professional decision. The team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally. These primary research deliverables include phone consultations and...

  • Associate, Client Solutions

    1 week ago

    Gurugram, Haryana, India Gerson Lehrman Group Full time

    Job Summary **This role is for evening/ night shift India Standard Time** Specific responsibilities include (but are not limited to): - Facilitating educational interactions between GLG experts (Network Members) and our clients, enable our clients to make more informed and confident investment decisions. The Associate is tasked with fulfilling time...

  • Associate, Operations Support

    2 months ago

    Gurugram, Haryana, India Webhelp Full time

    **Customer Service/Support** **Location** - Gurugram, India*** Job Title: Associate, Operations Support **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Associate Client Partner

    1 month ago

    Haryana, India kenresearch Full time

    Job Title: Associate Client Partner - Company: Ken Research - Location: Gurgaon (Onsite) As an Associate Client Partner at Ken Research, you will be responsible for overseeing end-to-end sales operations while leading a team of approximately six individuals. Operating within the dynamic field of market research and consulting, you will play a pivotal role...

  • Associate - Client Services

    13 hours ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Permanent Application Deadline: 08 March 2024 **Job Description**: Title Associate Department Client Services Location Gurgaon Reports To Team Lead Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting...

  • Client Support Trainee

    1 month ago

    Gurugram, Haryana, India Prontosys Technologies Full time

    **Role Description** This is a full-time, on-site Client Support Trainee role located in Gurugram. The Client Support Trainee will be responsible for responding to customer inquiries, resolving issues, and communicating with other teams to ensure customer satisfaction. The Trainee will also troubleshoot technical problems and document interactions. **Key...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India ONIQ SERVICES PRIVATE LIMITED Full time

    Hiring for Customer support associate Location - Gurugram Haryana Salary - 26000 to 30000 Roles and Responsibilities - Associate need to handle calls or chat from customer and have to resolve the queries and complaints of customer. Min Qualification - Graduate **Salary**: ₹22,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance -...

  • Client Support Usa

    2 days ago

    Gurugram, Haryana, India FHRM Full time

    !! Urgent Hiring!! FHRM is hiring Client Support Executive and Manager - Looking for immediate joiners - Excellent Communication Skills - Good at Excel - Feild all client inqueries, complaints, comments and requests. - Problem solving Skills. - Analyze client data,troubleshoot,and report client inquires and needs. **Perks** - Both Side Cab Facality - One...

  • Associate, Client Solutions

    2 weeks ago

    gurugram, India GLG Full time

    Job SummaryGLG is the world’s leading B2B platform connecting professionals with expertise. We connectthousands of clients to the largest global network of subject-matter experts across every sector. Webring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team in...

  • Associate, Client Solutions

    1 week ago

    gurugram, India GLG Full time

    Job SummaryGLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team in...

  • Associate, Client Solutions

    1 day ago

    Gurugram, India GLG Full time

    Job Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team in...

  • Associate, Client Solutions

    1 month ago

    Gurugram, India GLG Full time

    Job Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team in...

  • Associate, Client Solutions

    19 hours ago

    gurugram, India GLG Full time

    Job SummaryGLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team in...

  • Customer Support Associate

    4 weeks ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...