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Customer Care Representative

2 months ago

Mohali Punjab, India Netgains Full time

**Job brief**

We are looking for an enthusiastic **Telesales Representative **to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**:

- Contact potential or existing customers to inform them about product or service they signed up for
- Answer questions about products (post training)
- Ask questions to understand customer requirements and help them to maintain their account balance
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Enter and update customer information in the database
- Keep records of calls and sales and note useful information
- Follow the quality matrix diligently

**Requirements**:

- Proven experience as telesales representative or other sales/customer service roles
- Proven track record of successfully meeting sales targets over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Minimum 2 years work experience required
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

Girls from Banking, Financial, LIC, Investments sales background has great advantage

**Amazing timings to work**:Monday - Friday (9:30 am till 5:30 pm)

**Amazing Incentives**: Great weekly/monthly incentives

**Amazing Salary**: We offer very competitive salary to our employees

**Amazing work culture**: Great working place, international standards, outstanding company with 18 years, Party and Fitness for all employees

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 2 years (required)

Work Location: In person

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