Call Centre Supervisor

3 weeks ago


Mohali, India Peridot Full time

**Call Center Supervisor Responsibilities**:

- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.

**Call Center Supervisor Requirements**:

- High school diploma or equivalent, but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience may be required.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Shift Timings:

- USA Shift (7pm-5 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round

**Salary**: ₹40,000.00 - ₹60,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)



  • Mohali, India Peridot Full time

    **Call Center Supervisor Responsibilities**: - Hiring, training, and preparing call center representatives to respond to customer questions and complaints - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult calls. - Monitoring and...


  • Mohali, India Vraddhi Chain of Diagnostic Labs Full time

    Greetings of the day!! As discussed, we are sharing details for the position Customer Care Executive / Inside Sales Executive for for one of the largest Healthcare Organization. **Job description**: Position - Customer Care Supervisor Job Locations - Mohali / Panchkula Punjab - To Handle a team of make Inbound/ Outbound CCEs - Data & Mails - To inform...


  • Mohali, India Baba Shri Chand Ji Enterprises Full time

    Designation - Chat Executives Location - Mohali Qualification - Minimum 12th Salary - 18,400 CTC + 2500 Night Shift Allowance 5 Days Working Good Communication Skill, Excellent Writing & Verbal Comm. skill, Cab Facility is available For More Details Call /Whatsapp: +91-XXXXXXXXXX Kanchan HR Executive**Job Types**: Full-time, Regular /...

  • Call Centre Agent

    1 month ago


    Mohali, India Baba Shri Chand Ji Enterprises Full time

    Hiring for International US Voice Process Salary: For Fresher : 18,400 CTC + 2,500 Night Shift Allowance) (2 Weekly Offs+ Cab Pick/Drop) (Company give 7 Days Accommodation for Relocation) Freshers can also apply Job Location : Chandigarh/Mohali Work From Office, Night Shifts (Rotational) Mode of Interview : Face-to-Face / Telephonic Min...

  • Call Centre Agent

    1 week ago


    Mohali, Punjab, India LegitBytes Full time

    We are seeking a dedicated and proactive individual to join our team as a Night Shift Call Support Agent. As a vital member of our customer support team, you will be responsible for providing exceptional assistance to our clients during overnight hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure a positive...


  • Mohali, India Lighthouse consulting Full time

    **Job description** **Call Center Supervisor Responsibilities**: - Hiring, training, and preparing call center representatives to respond to customer questions and complaints - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult...

  • Call Center Executive

    4 weeks ago


    Mohali, India Miracle Service Full time

    **Job Responsibilities and Duties**: - Answer incoming calls from customers - Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers - Maintain and update customer information - Ensure patient forms contain all necessary billing information - Booking...

  • Bpo Supervisor

    1 month ago


    Mohali, India Peridot Full time

    **Supervisor Responsibilities**: - Hiring, training, and preparing call center representatives to respond to customer questions and complaints - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult calls. - Monitoring and evaluating agent...

  • Call Center Executive

    1 month ago


    Mohali, India Bigshot Consulting Pvt Ltd Full time

    **Job description** Excellent Opportunity for you to work with Domestic/International BPO Process Inbound/outbound/sales Salary - 12 K - 35K + Incentives, day and night shifts are available. **Role**:Customer Retention - Voice / Blended** **Industry Type**:BPO / Call Centre** **Department**:Customer Success**,* **Service & Operations* **Employment Type:...


  • Mohali, India homecentre Full time

    Walkin drive for CSR's / Cashier's/ Supervisor role. Address: Homecentre**., VR Mall,** **NH 21, Mohali Kharar Road, Mohali,** **Distt. SAS Nagar, Punjab -140307** Date: 28 Jul'23 - 30 Jul'23 TIME: 11:00 am - 5:00 pm Call: 9654683121 **Job Types**: Full-time, Regular / Permanent **Salary**: ₹9,500.00 - ₹11,000.00 per month **Benefits**: - Health...


  • Mohali, Punjab, India unitinfotech Full time

    We are hiring experienced call centre representative and executive for day shift. you must have proven experience in inbound or out bound. Pay: ₹10,046.17 - ₹15,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 9996988538

  • Telesales Supervisor

    1 month ago


    Mohali, India Vikramas Edutech Full time

    **From EdTech Background, that will be an asset** **Key Responsibilities**: 1. **Team Leadership and Development**: - Supervise, coach, and mentor a team of call center representatives, fostering a positive and supportive work environment. - Conduct regular performance evaluations and provide constructive feedback to team members to enhance their skills...

  • Bpo Call Centre

    1 month ago


    Mohali, India the k43 enterprises Full time

    good communication skill in enlgish qualification graduate **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Customer support: 2 years (preferred) -...

  • Bpo Call Centre

    4 weeks ago


    Mohali, India DCG Defence Academy Full time

    Urgently required a telly counsellor for DCG DEFENCE ACADEMY **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹25,000.00 per month Schedule: - Day shift - Flexible shift - Morning shift - Night shift Supplemental pay types: - Overtime pay - Yearly bonus **Speak with the employer** +91 8360273141

  • Call Center Executive

    1 month ago


    Mohali, Punjab, India Zukti eServ Full time

    Zukti eServ provides solutions in IT, Digital Marketing, IT Enabled Services, Management Consulting and HR Consultancy Services. We at **Zukti eServ** are currently in search of a dedicated and talented professional to join call centre team of our prestigious Client. As a **Call Center Executive**, you will play a crucial role in providing exceptional...


  • Mohali, Punjab, India Wederm Pvt Ltd Full time

    Looking for a production supervisor preferably from cosmetic and pharma background. - Supervises manpower to produce manufactured products, and organizes and monitors workflow. - Maintains quality service by establishing and enforcing production standards. - Ensures operation of equipment by calling for repairs and evaluating new equipment and techniques. -...

  • Call Handler

    4 weeks ago


    Mohali, India KSD FASHION ACADEMY Full time

    It’s a place where creativity and career merge. We’re hands-on and industry-focused. We’re small enough to know our students’ names but big enough to have the industry contacts and resources to help them meet their goals. KSD prepares students for professional excellence in design and business through rigorous and adaptable academic programs,...


  • Mohali, India ags talent expert Full time

    We are urgently hiring freshers/experienced people for Mohali/chandigarh location in a premium International BPO. Key responsibilities include - Managing large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every...


  • Mohali, India Smart Solutions Full time

    Timing: 5 am to 2:30 pm / 6 am to 3:30 pm **Salary**: 20k to 35k fixed + Incentives One must have impeccable command over english language. Interested may share their resume on whatsapp 98764-45141 Thanks **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Night shift **Experience**: - total work: 1 year (preferred) **Language**: -...

  • IT Supervisor

    4 weeks ago


    Mohali, India TaskUs Full time

    IT Support Manager Overview Think of yourself as someone who lead and manage all functions related to maintenance of desktop support hardware or Software, provides service and coordinate resources for projects such as movements, ramps, and new campaigns. Key Responsibilities - You want to oversee the administration and maintenance of computer stations and...